ミネルバ・グランド・セクンダラーバード(Minerva Grand Secunderabad)

I always prefer to stay at this hotel while in Hyderabad due to its location, size of rooms and fast Wifi. Staffs are very helpful. Special mention of Murali who is always there to help and greet with a smile. Food is also very good ***** with a prompt room service. Rooms are a bit old and probably needs some renovation as it is housed in an old building

Safety device on door ball bearing came loose; Breakfast was delayed till 7:30 am, I was told it will start at 7 am. Difficulty in using charging points Rest of the stay was good

We had no internet in the rooms the time we were there. The rooms need to be painted and new beds and sofas added as they were dirty. Shower grim was horrible.would not stay here again- lobby was clean and food good from both restaurants. These areas were clean and up to date/ they need to do this for the rest of the hotel

Emergency exit is closed. Only one lift is working. We could not move out/in. We spent at least 15 minutes for lift. Horrible experience. I suggest you to verify before you go. I don't know how corporation permitted them to operate without emergency exit

First reason someone would pick this is for the great location. It’s near to shopping in Parklane, James Street, shopping malls on SD Road and for Hyderabad and Secunderabad. The addition of the metro is an additional bonus giving you fast/cheap access to various parts of the twin cities. I got a room on the top floor and after a quick/easy check in I reached the room and couldn’t help noticing how big the rooms were. There were 2 double beds in the room and space for another king sized bed and a washbasin/dressing area that was 60% of that size. Apart from this there is a shower and a western style toilet separately. The Wi-Fi connection was good but you need an Indian mobile number to get that access (which I didn’t have, so had to wait overnight for the technician to put in some workaround on my phone). The room itself was tired looking and you could definitely see furniture looking worn out. It was clean however and I was grateful for that. The room is also supplied with 2 bottles of mineral water, kettle, milk creamer sachets, tea bags and instant coffee for coffee/tea. Also supplied is a hair dryer, dental kit, shaving kit, etc. I didn’t spend a lot of time in the room so didn’t try the room service.

It is not clean and insects

Centrally located and immediate access to important places. However, the hotel itself has very poor cross ventilation. There are no windows from the room outside, so the air inside the room and bathroom is stale and dirty. Especially, during the corona times, it is necessary to have rooms that open out into the natural setting.

Hotel rooms an other areas lot of cockroaches were there. We got hair in the food however we didn't complaint about it as lot of crowd was available for food and it would have had bad impact.

Customer service was very poor