ホテル チロル(Hotel Tyrol)

Amazing hotel with a service combining high efficiency and kindness from every depar**ent; reception , porters, bar , restaurant, room cleaning and service, the staff are excellent. Comfortable rooms, great choice of food in the restaurants, Spa, Sauna, two swimming pools ( inside and outside) two playing rooms. Skilift 20 meters away .( it could be useful to have a van driving directly the clients to the other Ciampinoi facilities though) . Overall a tremendous stay and a great choice in Selva di Val Gardena

This was our second time at the Tyrol . Everything is simply perfect. Great room , beautiful food, very attentive staff. The leisure facilities are wonderful with the addition of a superb outdoor pool. It is less than 100m to the ski lift. There is no doubt we will return.

We spent our first night of our trip to the Dolomites at the Hotel Tyrol. The hotel was so great and the restaurant was fantastic. The staff were super friendly and accommodating. The views were stunning and the property was well cared for. It’s a 3 minute walk to the shops and the market in the idyllic Tyrolean town.

Amazing quaint 5* experience at Hotel Tyrol. Located just off the main drag in town, it’s a perfect hotel with two amazing restaurants, an outstanding and caring staff, and a gorgeous spa on the basement level. We were greeted promptly by two super helpful front desk staff - they valeted our car, took bags to the room, and offered us our welcome Prosecco at the bar right inside the lobby. Pasquale the bartender was very gracious and then took us to tour the spa. We spent two hours in the spa and nobody was there - five different indoor and outdoor saunas and multiple whirlpools and swimming pools inside and outside. Really special hotel and can’t recommend it highly enough. There are two restaurants on site including the Michelin starred Sunisom. Same kitchen and main chef operates the second restaurant off the lobby, which was also amazing. Each section of the menu changes either daily and weekly. Really love this place and it’s warm hospitality. And of course it’s in the Dolomites, so it’s about the most beautiful place on Earth.

My recent stay at this 4-star hotel with my daughter has left me deeply questioning the true meaning of a "four-star" rating. We encountered an inexcusable event during our stay when the housekeeping staff disposed of my daughter's orthodontics, despite them being placed in a glass of bright blue water. While I understand that accidents can happen, it's disheartening that the housekeeper acknowledged the presence of the glass but claimed to have poured it down the sink. This explanation doesn't add up since the retainer would have been in the sink if that were the case. It seems more plausible that the housekeeper violated protocol and disposed of it in the toilet. However, what truly shocked me was the way the owner, Bibianna, treated us when she finally addressed the incident, two days later. Instead of taking responsibility for the mistake, she suggested that my daughter might have been mistaken about putting the retainer in the solution and insinuated that it was her fault for it going missing. I couldn't believe that Bibianna refused to acknowledge the housekeeper's fault in this matter. It almost seemed as if she was implying that the retainer never existed and that the blue solution in the cup was merely a facade. To add insult to injury, she suggested that we pray to a saint for the retainer's safe return. To make matters worse, upon checking out, Bibianna offered a meager 10% discount (approximately $300). This offer is a far cry from the actual replacement costs, the hassle of finding a new orthodontist in Los Angeles, and the weeks of my daughter being without a retainer. This level of customer service falls far short of what one would expect from a four-star establishment. It is evident that the hotel's claim of providing four-star service is questionable, given the lack of accountability, dismissive attitude, and inadequate compensation offered in response to this incident. I strongly advise considering alternative accommodations when visiting Selva, as there are plenty of other four-star hotels available.

It’s truly unfortunate to write such a negative review, especially because the hotel itself has a charming ambiance. However, my encounter with the owners and housekeeping staff was nothing short of a nigh**are, leaving me with one of the most horrendous hospitality experiences I’ve ever had. During our three-night stay, I encountered a distressing incident. As part of my nightly routine, I placed my mouth retainer in a glass cup with blue cleaning solution near the sink. To my dismay, when I returned from a day-long hike, the cup was empty, and my retainer was nowhere to be found. I immediately reported the situation to the front desk, and a housekeeper was brought to my room. While she admitted pouring the water into the sink, she claimed the retainer was mysteriously absent from the cup. This routine had been ingrained in me for 15 years, and I strongly suspect that the housekeeper accidentally disposed of it in the toilet and flushed it away. It’s important to note that retainers are not only expensive, costing upwards of $500, but they also require weeks to be remade. The following day, I approached Bibiana, one of the owners, hoping for a solution. Unfortunately, her response was far from helpful. She dismissed my concerns, suggesting I shouldn’t be angry and advising me to pray to the saints for its recovery. It was only on the last day of our stay, after two days of hardship, that she reluctantly offered a meager 10% discount, which amounts to approximately $150. Clearly, this gesture falls far short of compensating for the considerable expense of replacing the retainer. I suspect the owner’s primary motivation was to prevent negative feedback rather than genuinely addressing the issue. Overall, this experience proved to be both disheartening and financially burdensome. The owners displayed rudeness and an unwillingness to assist, while my search for the retainer revealed that the rooms were inadequately maintained and lacked cleanliness. It is highly likely that the management will respond to this review by claiming they did everything possible, as Bibiana had previously mentioned, “these things happen.” However, it is crucial to remember that it is not the owner enduring the stressful dental emergency during what was supposed to be a relaxing holiday. Spare yourself the manipulation and disappoin**ent by choosing alternative accommodations.

What a wonderful stay at a beautiful family-owned hotel in the heart of the Dolomites. We were made to feel so welcome with every detail attended to by the amazing staff. The rooms were very nice— spacious, immaculate, and the bed and bedding outstanding! The spa downstairs (steam rooms, saunas, pools…) was an incredible way to end a day of hiking. And sitting by the outdoor pool with a glass of Prosecco staring at the mountains was not bad either. Finally, the dining experience was equally exceptional. We couldn’t have wished for anything more!

Fantastic Experience. Location 50m from ski tow. Hotel restaurant food & staff (Adriano) excellent. Room service cleanliness & attention to detail excellent. Facilities spa, pools & ski room wonderful. A wonderful experience with lovely friendly staff, hopefully to be repeated someday.

We have just spent another amazing week at this beautiful hotel located in wonderful Selva. The place just seems to get better and better . Excellent food and service . Brilliant leisure facilities. The staff go out of their way to please you. We cannot wait to return!