カタマラン ホテル & リゾート(Katamaran Hotel & Resort)

和爸爸媽媽一起旅遊，房間很大，乾淨衞生，酒店工作人員熱情好客，the sail和the kliff餐廳味道都不錯，自助早餐還算豐富，帶長者或者孩子一起旅行的話優先推薦入住這家酒店，體驗很好👍

We love our stay at this hotel! Everything is top notch! Room was clean, spacious, superb view from our room, the water at the beach was crystal clear perfect for dip during hot days, the infinity pool is the best, kids really enjoy swimming and have a walk around the hotel.

環境非常非常好，人也不多，就是有點不安全，沙灘上會有流浪漢搭訕，但保安會趕走的，總體非常好

Second time here in 2023 and would love to come again. Property is in great condition, rooms are good sized, well maintained and plenty of storage. Not the most diverse breakfast perhaps but well sufficient for us. Staff is lovely and always so kind and helpful. Location is great in my opinion but those who prefer a more lively area outside the hotel would have to take a short scooter/car ride to Senggigi. Anyway for us it was well sufficient most of the days to just grab a snack in the hotel or to walk down the beach for a local meal. Also no atm nearby but card payments were generally ok in the minimarts. Beach is very nice as well. Went during low season both times so neither pools, nor beach was crowded and I left Katamaran very happy and well rested. Would be nice though if they sourced a bottle of Aperol for an afternoon Spritzer ;-)

很美是真的，服務也不錯。扣掉的一分是因為後面的玻璃門沒有門鎖，圍牆邊上有台階，感覺能爬進來，因為自己一個人去的，非常沒有安全感！

中肯的評價，katamaran衹適合小姑娘拍照。泳池，房間，公共小花園出片的地方還是有的。 但是！！！住慣集團酒店的肯定會覺得katamaran根本沒有服務可言。房間門口垃圾收拾，等了半天沒人來。床頭充電插頭很鬆打電話給客房溝通了半天聽不懂我在説什麼，叫了工程部的人過來磨蹭半天，修不了走了，也沒幫我解決問題。導致我住在這個酒店期間三天兩晚手機都是充電寶充的電！ 因為最後一天坐船去峇里島，3點的船，和酒店商量延遲到1點退房，他們和我説NO。衹能説我們這種通過攜程訂的房間根本得不到重視，或者是他們酒店根本沒有這種配合住客需求的靈活性。 退崗時候，還要等客房檢查房間。前台告知我們一塊小毛巾有污漬叫我們賠，我都聽笑了。首先上面的污漬就是山竹殼上面的果汁，山竹殼都在上面我們沒丟，又不是什麼血漬。和他們解釋了，還説洗不乾淨要我們賠。後來懶得和這個前台姐妹講了，喊了他們經理來，很爽快的幫我們免掉了。 真是荒謬。 坦白講龍目島這個小島，設施新的酒店確實你可以住katamaran。但談到服務，我們前兩天住的喜來登服務可好了。送的spa五折券，延遲退房到4點。升房。客房服務及時迴應。這是星級酒店該有的。反之，在katamaran都沒有。

先説優點，最值得稱讚的是早餐，不是點單是自助，但是種類很多，水果、熱菜、巧克力可麗餅等都很棒，吃了幾天炒飯炒麪的我得到解救，其他維度客觀評價如下： 衞生：訂的普通大床房，床單相對潮濕有些許異味，房間內設施有些年限了，瓷磚角落等地方可以看到黑色黴逢，對於這個價格不太匹配。 環境：位於聖吉吉附近的海灘邊，酒店可直達沙灘拍照，離其他景點相對較遠，適合躺平玩酒店。 服務：check in的時候正碰上兩位客人在核對賬單之類的問題，前台一直在處理，我們等了有15分鐘以上，體驗不太好。其他服務水平在這邊都在普通水平。 設施：海邊位置絕佳，還有懸崖餐廳、spa，躺着的搖椅帆布有些破舊了，但是臨海的餐廳氛圍感還是一流。房間內沒有沙發略顯空曠。

Hotel was too busy with the check ins so the follow up service was bad. Breakfast was nice with seaview but it seemed only the swimming pool was the signature of the hotel. Our premium room was big with huge window facing the blue sea but the trees were a tall that might block a bit of the view. Love the stunning sunset. BBQ was simple with live music, not bad.

度假村非常棒，就是離機場有點距離，我們全程都是在酒店吃飯，房間裏面香香的，出門就是沙灘，度假村服務人員態度都很好，見面都會打招呼