Whether this a problem of ********* or the hotel artravel. When one of our member arrived. They said we have no reservation. But received message thru ********* platform that the reservation was confirmed and we given instruction how to check in. At first, they tried to move us to another hotel. Then on the first day they gave us a room. but we were separate into 2 rooms. Never met the owner during my whole stay. But my brother in law was able to get in touch thru text. Bed is too hard. Pillow too soft. Room very small, but expected beforehand. Too bad, because of the checkin experience give me a bad impression.
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