グランド ケンピンスキー ホテル 上海

I enjoyed my spontaneous night stay at the Kempinski. I mainly went there to experience Le Petiti Chef, given to me as an early birthday present. The night stay was decided upon after our experience at LPC. However, the hotel is a bit dusty, especially on the floors with the rooms, as I just couldn’t stop sneezing being there. Shower slippers should be provided as the shower floor could do with a little more cleaning. The finger foods during happy hour and afternoon tea were amazingly delicious but the breakfast food that requires going back to the drawing board. Huge disappointment, so much for being the most important meal of the day. I ordered eggs and pancakes off the menu and the scrambled eggs were very tasteless, it didn’t even taste like eggs. I think there was way too much watery milk in there, and the pancakes were literally two pan sized raspberry cakes. Nothing close to the texture or consistency of an actual pancake. And it was served with honey, where is the maple syrup or pancake syrup? The only good thing at breakfast for me was the latte and cappuccino. And that welcome fruit platter, that needs to be worked upon, hardly a platter for starters and put more thought into the fruit because you guys had better fruits at the tea time and happy hour. Overall, for the price of one night, more attention to detail is needed. Also this whole pre-authorised thing is stupid. It comes like you have to first fork out over 5600 plus just for your night stay. I have stayed at the J hotel and they don’t require this nonsense, if you need a higher deposit just say so. The WiFi sucks and no matter how you turn the taps the water is hot. Turn it to cold it is hot, turn it to hot it is boiling hot. So, the water temperature goes from hot to hottest, not sure why that was the case in our room. Anyways, on the plus side, the bed was comfy, the river view is beautiful and the few staff members I came across were very friendly and just about everyone spoke some level of English, which to me is a must when it’s an international hotel.

地點很黃金，陸家嘴地鐵口出來走路七八分鐘。前台Linda服務很好，積極指引餐廳位置，還給升了套房。退房的發票和水單忘記在離店開了，打電話給酒店Eva Shen快速準確的給解決了，總體服務很好，下次出差再來。

江景房，面積夠大，視野也好，房間設施是舊些，但可以接受，不過有些細節比較拉跨，例如，浴室櫃桶的較位舊到合不上，有點無語。酒店整體還是大氣的

這是一次非常糟糕的入住體驗：1.剛進房間就發現床單上有毛髮。2.洗手間的下水是壞的，水池無法正常使用。3.洗手間的龍頭也是壞的，冷水開關打開也是熱水，還燙到了小朋友。4.入住當天晚上下雨，雨水打在外面的鋼管上，像住在鐵皮屋裡一樣吵了一晚上沒睡。5.早餐難吃至極，牛角包和麥片都是潮的，巧克力紙杯蛋糕上的巧克力豆硬的磕牙，好不容易煮了一碗米線也是生的，感覺在嚼塑料管，早餐東西也不多，這是吃過最難吃的早餐。第一次給差評，這次真的很無語，入住體驗差極差，好好的心情都受影響了，而且這是一家優越感超強的酒店，出現問題沒有任何歉意，這家酒店開業又不是一兩天，自己存在什麼問題酒店應該很清楚，那些房間有硬傷難道你們都不知道？還安排客户入住？就連這些細節都做不好還談什麼星級酒店？服務員嘴裏最常聽到的就是“我們是五星級酒店”，那也希望你們的服務，軟硬件也跟上，對得起五星級的標準，光靠嘴説可真沒啥用，總之感受非常糟糕，絕對不會再選這家酒店。