Location is closed to good street and staff is helpful with Enquiry
翻訳
ホテルからの返信: Dear guest, hello. Thank you very much for your support of the hotel. We are still a little disappointed that we did not receive a full 5-point rating from you. Perhaps there are still areas where the hotel did not do well. We hope that you can point out our shortcomings when you come next time. We will strive to do better and provide attentive service, so that every guest who comes to the hotel can feel the warmth of home. We hope our service can bring you more surprises and emotions. Looking forward to your next visit!
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Rosiana
快適クイーンルーム
宿泊: 2024年7月
カップル・夫婦での旅行
14件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年7月24日
The hotel location is convenient for food, shopping and moving around. Plenty of parking spaces right in front of the entrance. It's also convenient for taxi to pick up and bus stop also 100m away.
The front desk receptionist are all very well train, I specially like the service of 丹丹&小蔡 who check us in, they were very patient to their guests, always displaying a smiling face, and also have us very good advise on where to go around town, excellent attitude for service industry. Shantou is good for us food and we decided to extend another night stay at the property, there 小张&小林 the other 2 receptionists who are very pleasant to deal with. We are very happy to pick up this hotel:)
By the way, the air conditioning in the room is powerful, perfect for this extremely hot weather. The housekeeping ladies were very efficient too. Thumbs up!
I recently had the pleasure of staying at this Hotel, and it was a truly delightful experience. The location of the hotel is perfect, has the big mall nearby and many restaurant options. It made exploring the area convenient and enjoyable. I would consider coming back for my next trip
Hotel is quite old and with a very small reception. Only one lift which is old and with workout carpet. Room is quite ok but room cleaning is not good. Would not stay here again.
The room was spacious but the cleanliness is to be much improved. Complained there was a cigarette in the bathroom (although its a non smoking room 😒). It was right at a obvious place but i flushed it down the drained. Stayed 3nights but they nvr took effort to clean. House keeping was not done, as the bed was quite mess. Breakfast.... Is a no but still edible. Service at the reception was great.
翻訳
ホテルからの返信: Distinguished guests, hello! Thank you for staying at Tocasi Hotel Shantou! We will respond to your concerns in a timely manner. Thank you again for your support, Shantou Tocasi Hotel staff warmly welcome you again! We will strive to do better, we will serve with our heart, so that every guest can feel the warmth of home, we hope our service can bring you more surprises and moved, look forward to your next arrival!
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ゲスト
エグゼクティブクイーンルーム(バスタブ+コンフォートソファ+広々とした空間)
宿泊: 2024年3月
カップル・夫婦での旅行
3件の口コミ
4.2/5
とても良い
投稿: 2024年3月21日
It is a small but very pleasant hotel. Maynot be suitable for elderlies as there is no porter. Especially if you have to carry your large heavy luggages up the stairs to the hotel lobby.
1. Location : Convenient. Food is easily available within 5~15mins walk. 20~25mins walk to Longyan South night food street.
1.1 Hotel is about 7~8km from Shantou Railway Station. Taxi fare approximately RMB 38+/-
1.2 Hotel is about 4~5km to Shantou Ancient City (small garden). Taxi fare approximately RMB 18+/-
2. Service at Reception: Exceptional! All staffs we encountered were very helpful and friendly. 6 stars!!!
3. Hotel Rooms : Very basic but clean & modern.
4. Hotel lobby : Very small and spartan.
5. Transport : No MRT, no buses. However, DiDi taxi is easily and readily available… and fees are very affordable too.
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翻訳
ホテルからの返信: Your evaluation urges us to continue to improve, continue to pursue, we make persistent efforts to continue to present you with a more perfect stay experience, looking forward to your visit again! I wish you peace and joy~
Koh K
特選ダブルルーム
宿泊: 2023年10月
カップル・夫婦での旅行
4件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年10月29日
We are from Singapore, and this is our first visit to Shantou after Covid-related restrictions in China caused some confusion with Alipay and WeChat before we arrived. The two front desk staff, 彤彤 and 小 珊, truly made us feel safe and hassle-free during our stay.
彤彤 was incredibly patient, guiding us on how to use Alipay and WeChat to book taxis, make payments for food delivery, and even have food sent to our room.
小 珊 took the time to explain and recommend excellent local dining options around the hotel. My husband and I are genuinely grateful for their sincere assistance during our three-night stay.
The hotel room was spacious and clean. I particularly appreciated the tea set and the complimentary tea samples that allowed us to enjoy a cup of tea in the room. The bathtub was clean, and the sensor light in the toilet was a thoughtful touch.
我们来自新加坡,这是我们在疫情期间后首次访问汕头,中国的疫情限制在我们到达之前导致了一些关于支付宝和微信的混淆。前台的两位工作人员,彤彤和小珊,在我们逗留期间让我们感到非常安全和无忧。
彤彤非常有耐心,指导我们如何使用支付宝和微信来预订出租车、支付外卖,甚至将食物送到我们的房间。
小珊花时间为我们解释并推荐了酒店周围的出色餐饮选择。我和我的丈夫对他们在我们三晚逗留期间的真诚帮助感到非常感激。
酒店房间宽敞而干净。我特别喜欢茶具和免费茶样,这使我们可以在房间里享受一杯茶。浴缸很干净,卫生间的感应灯是一个贴心之举。
Comfortable room with nice staffs. Excellent location.
翻訳
ホテルからの返信: Thank you for your affirmation!I will continue to work hard and come home often to see you!
Louis Willems
特選ダブルルーム
宿泊: 2024年10月
カップル・夫婦での旅行
3件の口コミ
3.2/5
投稿: 2024年11月18日
not recommanded
翻訳
ホテルからの返信: Dear guest, hello. Thank you very much for your support of the hotel. We are still a little disappointed that we did not receive a full 5-point rating from you. Perhaps there are still areas where the hotel did not do well. We hope that you can point out our shortcomings when you come next time. We will strive to do better and provide attentive service, so that every guest who comes to the hotel can feel the warmth of home. We hope our service can bring you more surprises and emotions. Looking forward to your next visit!
Staff are very friendly and nice. Location is perfect, many restaurants nearby in weakling distance. The room is big and the room environment is good.
翻訳
ホテルからの返信: Dear guests: Hello, thank you for your comments! The hotel advocates "attentive service", and we are trying to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to your coming again.