Disappointing Experience – Not What We Expected from Four Seasons
We stayed at Four Seasons Sharm as a family (2 adults and 2 kids) for 3 nights to celebrate my husband’s birthday, and unfortunately the experience was very disappointing.
The main issue occurred at Yatai Restaurant. We ordered the Peking duck, but what was served was clearly baladi chicken (local chicken with darker meat), not duck. Despite this, they attempted to charge us over 6,000 EGP for the dish. Only after we complained did the chef apologize and remove it from the bill.
In addition, the beach is rocky, not sandy, with very limited seating, making it uncomfortable and unpleasant for a family stay. The staff attitude was generally unwelcoming and unpleasant, which only added to the frustration.
The room felt outdated and did not match the standard or luxury expected from a Four Seasons property.
While the mistake at the restaurant was eventually acknowledged, the overall lack of quality, service, and attention to detail was unacceptable given the high prices and reputation of the hotel.
Overall, this stay did not meet Four Seasons expectations and was very disappointing.
翻訳
Adela Hyewon
デラックスパーシャルオーシャンビュールーム(キング)(禁煙)
宿泊時期: 2025年7月
ファミリー
8件の口コミ
10/10
とても素晴らしい
投稿日: 2025年8月10日
We’ve just returned from a wonderful 8-day vacation. Egypt was a bit challenging, but the Four Seasons Resort made up for everything. Thanks to the incredibly friendly staff, we had a great stay.
翻訳
Sarah Sarah Sarah
プレミアアイランドビュールーム(キング)
宿泊時期: 2025年7月
一人旅
8件の口コミ
9.5/10
素晴らしい
投稿日: 2025年9月4日
Stunning grounds, meticulously maintained, picturesque view of the red sea
翻訳
Waseem R Amrohi
プレミアオーシャンビュールーム(キング)(禁煙)
宿泊時期: 2025年5月
夫婦・カップル
3件の口コミ
10/10
とても素晴らしい
投稿日: 2025年8月12日
The BEST !
Everything was beyond expectations. The housekeeping team is top line world class !
翻訳
Ajalil43
デラックスパーシャルオーシャンビュールーム(キング)(禁煙)
宿泊時期: 2025年7月
ファミリー
15件の口コミ
10/10
とても素晴らしい
投稿日: 2025年9月14日
Exceptional, had a great time with family . Will recommend it to anyone