We checked in Sunday and informed the front desk we had emotional support dogs. Despite the hotel not being pet-friendly, this was approved, so we believed everything was fine.
Two days later, the manager, Damajeet, approached me outside and strongly reiterated that the hotel isn’t pet-friendly. I explained again that the dogs were ESAs and offered documentation. She questioned their validity because they weren’t wearing vests (not required for ESAs). She confirmed with the front desk that we had disclosed the dogs at check-in, but still pressed the issue—asking when we were leaving, why the dogs weren’t on short leashes (they were using the bathroom in an empty lot), and said she was scared of them after approaching us herself.
After returning to my room, my key no longer worked, requiring a trip to the front desk. While getting the requested paperwork, she called and rushed me. When I brought the letter, she barely reviewed it and seemed unsure what she was looking at. When I asked if everything was resolved, I received a reluctant “yes.”
The rest of the stay felt tense and uncomfortable. It felt like she was looking for a reason to put us out, though we had done nothing wrong.
Positives: friendly front desk staff, comfortable beds, quiet location.
Negatives: no breakfast, pool closed, one shared microwave, bathroom ceiling damage.
Overall, the room was fine, but the experience with mgmt made the stay unwelcoming and had my anxiety on high alert.
自動翻訳