The staff in this hotel is very friendly and nice, they are willing to help if there’s any questions. It’s fast to finish the check in process. The location is super near Sam, so it’s convenient for shopping and there’s a big mall nearby. 這家酒店的工作人員非常友好和善良,如果有任何問題,他們願意提供幫助。 完成簽到流程很快。 位置超級靠近山姆,所以購物很方便,附近還有一家大商場。
I had a wonderful stay at Vienna Hotel for 8 nights. From the moment I arrived until the day I checked out, every staff member made me feel genuinely welcome. The receptionists always greeted me with warm smiles, kindness, and professionalism, making me feel at home after a long day.
A special thank you to the housekeeping team. They went above and beyond by helping me wash and iron my clothes every day, which made my business trip so much easier and more comfortable. Their care, dedication, and attention to detail truly touched me.
It’s not just the clean rooms or the comfortable facilities that make this hotel special—it’s the people. Their sincerity, hospitality, and willingness to help created a memorable experience that I will always remember.
Thank you, Vienna Hotel, for making my stay so pleasant. I highly recommend this hotel to anyone visiting Shenzhen, and I look forward to staying here again on my next trip.
Everything was perfect from room to location to service. Everything.
翻訳
ホテルからの返信: 非常感謝您用心分享這次體驗的細節,您的認可對我們而言是莫大的鼓勵!
ゲスト
デラックスルーム(ベッド2台)
宿泊時期: 2026年4月
出張
2件の口コミ
8.0/10
とても良い
投稿日: 2026年6月18日
We booked a non smoking room. When we entered it smelled like smoke. We were moved to another room but realised that the hotel did allow smoking in all the rooms, a sign on the bedside table asking to not smoke in bed though. For someone with respiratory issues this can be dangerous. A big ashtray next to the elevator. People were smoking in the lobby right next to a No smoking sigh allowed and the hotel personal did not say anything. The non smoking room option should be removed from the booking site. Great location, close to many restaurants.
Receptionists helpful with a translator app.
Hotel room is clean but bit old. Does not come with mini fridge, but there is one big refrigerator (shared between hotel guest and staff) in the laundry room next to the lobby.
Leisure Double Bed Room (Full City View + Ai Assistant)
宿泊時期: 2025年12月
ファミリー
3件の口コミ
7.0/10
投稿日: 2026年1月15日
We wanted to stay close to the mall across the road. Though the location was good here, there was such a strong cigarette smell in the room (non-smoking room).
The breakfast of the hotel is gereous which includes Chinese food and western food.
翻訳
ホテルからの返信: 非常感謝您的肯定,5分是小維永遠的追求,期待您常來喲!
匿名ユーザー
宿泊時期: 2024年7月
ファミリー
51件の口コミ
9.5/10
素晴らしい
投稿日: 2024年8月23日
The competitive price for a short trip, next to the big mall and the Sam's Club.
Bug shower room.
翻訳
ホテルからの返信: 感謝您入住我們酒店,希望您點亮所有星星喲~我們會做的更好,期待您的下次光臨!
ゲスト
デラックスルーム(ベッド2台)
宿泊時期: 2024年5月
ファミリー
1件の口コミ
7.5/10
投稿日: 2024年7月1日
The room was actually quite ok, HOWEVER, the entire room was filled with cigarette smell from guests smoking in other rooms coming in from the air condition, which triggered some health issues for my child. The smell was so bad we were unable to sleep the whole night. We had to get out once we were able to in the morning.