ホテルからの返信: ご両親とご旅行された後、詳細かつ正直なレビューをお寄せいただき、誠にありがとうございます。ホテルの広々とした空間、地下鉄駅への近さ、そして周辺の優れたショッピングやダイニング施設が、ご高齢のご家族のニーズを満たし、ご家族全員に快適なご滞在をお約束できたことを大変嬉しく思います。特に、叔父様のルームキーカードに関するちょっとしたエピソードは、心温まるものでした。旅行で最も大切なことは、家族が慌てることなくリラックスして楽しむことです。貴重なご意見もありがとうございます。スマートデバイスの操作がご高齢の方には少し難しい場合があることを認識しており、ご高齢のお客様がすぐに使い始められるよう、使いやすい説明書をご用意いたします。今後も細部にまで気を配り、深圳への次回の家族旅行を心待ちにしております。Kaimeiyue S Luxury HOTEL (Shangmeilin Metro Station Branch) は、深圳市福田区上美林のブリリアントタイムズビル内に位置しています。地下鉄4号線沿いにあり、コンベンションセンター、福田港、深圳北駅へ直通でアクセスできます。地下鉄9号線を利用すれば、深圳湾、ハッピーコースト、南山、福田区へも簡単にアクセスできます。また、ホテルはジョイシティショッピングセンターと蓮花山公園のすぐ隣という便利な立地にあります。
Unfortunately, cleanliness was the biggest issue during our four-night stay here.
The moment we opened the door to the apartment, we were greeted by a cockroach that literally flew out of the room. We were already quite shocked by that, but then we found another cockroach inside the toilet when we checked the rooms. Unfortunately, we also noticed more cockroaches during our stay. For me, this was the biggest downside of the apartment and honestly made the stay quite uncomfortable.
One major plus point was having a washing machine in the apartment. It was really convenient because I could wash my clothes during the trip. However, there wasn’t much sunlight around the apartment, so drying the clothes was quite difficult. It took around one and a half days for my clothes to fully dry, and I had to move them between inside and outside depending on the conditions.
The receptionist was fine, and the host was friendly and helpful. The location was definitely the strongest point of this apartment. It is right next to a metro station, which made travelling around Shenzhen very easy. There is also a proper shopping mall about a 3–5 minute walk away, with places like MINISO and POP MART, as well as plenty of other shops and food options.
For Muslim travellers, the location is also quite convenient. There were two Muslim food options downstairs, and if you walk around 15–20 minutes further, there are even more halal food options around the area.
Overall, the apartment is very accessible and convenient, and I really liked the location. However, the cleanliness was a major problem. Considering that we paid quite a lot for four nights, I personally don’t feel that the stay was worth the price because of the cockroach issue. If the cleanliness and pest control were improved, I think this place could be a really good option because the location is genuinely excellent.
Free upgraded to a 4 bed room (2bed per room). Quite spacious, its in a serviced apartment, very near to metro (literally walk 2 minutes)
Need clearer instructions to enter the hotel as it is in a serviced apartment and the security guard is having bad attitude
Very good location near metro and a mall. The staff was very nice and helping. We communicate with wechat. They even upgrated me. I recommend this hotel.
Excellent service and apartment.
The apartment was clean and had everything I needed.
Refrigerator and washer are a must for any business traveller to do laundry and relax after working.
I would recommend this to anyone.