ホリデイ イン エクスプレス & スイーツ シュリーブポート - ダウンタウン IHG ホテル(Holiday Inn Express & Suites Shreveport - Downtown)

The room was really nice. Up to date TV, the room got cool pretty fast after I turned on the A/C. Staff was nice & breakfast was pretty good. The only complaint I have is there weren't any toilet paper in the bathroom and I had to go down to the desk to get a roll instead of someone bringing it up to me.

Front desk were so nice it’s doesn’t and so welcoming! That’s the very important, they greeting theirs guests very differently with the other bigger hotel that I stayed a week before! Thanks holiday inn we’ll comeback soon!

The heat/air unit leaked, so the carpet was wet in the room. The air unit was loud so i turned it off only to listen to the air units in the rooms next to is. There was a dirty rag left in the roo. And no soap in the bathroom to use for the sink. Breakfast was good and staff were friendly.

It was fine fine an overnight stay, quiet on our floor, and I slept well. The furnishings in the "studio" area were a hodge podge of unmatched pieces, there was no table for a "suite"; it was furnished more as a 2 room studio. The Keurig didn't work.

When we checked in they had labeled us as a “no show” and put us in a different room than the one we had reserved. Room had no hot water whatsoever and hair still on the bathroom floor, so we both took cold showers at 3am to ring in the new year. Hot water still didn’t work the next morning, so when we checked out we told the hotel clerk and she said no one else had complained like we were making it up

EXCEPTIONAL CUSTOMER SERVICE WITH A GREAT SMILE AND SUPER CONTROVERSIAL SKILLS

I felt safe staying here with my grandmother. The room was clean and cozy.

The room bed was not clean. Had a bad odor in the room as well. They gave me a different room and that room had the same problems.

Pretty nice overall. Convenient for downtown access. My room has a crack in the ceiling, but is otherwise really clean.