ヘリテージ ホテル ライフ パレス(Heritage Hotel Life Palace)

Beautiful hotel! The staff were incredibly kind, welcoming, friendly and thoughtful. They heard it was my birthday and surprised me with champagne and a gorgeous cake - with sparkers, birthday song and all! Their restaurant recommendations were excellent, and cafe AMAZING. Cake was out of this world! Room was clean, comfortable and quiet - we slept very well. We left rejuvenated and so grateful for the kindness of the staff at Heritage Hotel Life Palace.

A really comfortable stay in this historically important building. The surrounding areas are so beautiful and you just want wonder around the city. Nice restaurants and cafes around, easy to reach all the important tourist sites and the beach too. Calm hotel, a varied breakfast and beautiful rooms.

The hotel is in a well-renovated building, everything was fine and the location optimal in the old town and close to everything. Unfortunately, breakfast was total chaos when their chef called in sick and the hotel clearly didn't have a contingency plan, as we had to catch our bus we had to go without our already paid breakfast. The hotel should make a contingency plan so that everyone knows exactly what to do so that the customers are not affected.

Very comfortable and in a great location in the mddle of the old town shops and restaurant. Our room was comfortable but the bass and beat from the music from the restaurant below our room 103 resonated until nearly midnight. Also the breakfast buffet is in an area that on a hot day gets very hot and therefore if you are later for breakfast it looks a bit unpalatable. Shame because the hotel and staff are lovely.

Amazing stay at this charming hotel in the heart of town, great location! A big shout out to Marina who greeted us at reception… she went above and beyond and was so professional and her service was exceptional. Can’t wait to be back!

This hotel was right in the middle of town, and so adorable! If you have a lot of luggage, it can be hard to get the luggage to the hotel but well worth it. The staff was friendly, the hotel was cute and the breakfast was delicious.

A wonderful boutique Renaissance hotel, but didn't feel at all aloof or pretentious. The welcome by the manager and very helpful receptionist was so genuinely friendly and we were offered much appreciated, complimentary welcome drinks. We booked 2 nights in a superior double room. Breakfast was a delicious buffet spread, choices of fruits, nuts, meats and scrambled eggs, bacon etc which you could eat outside on the terrace or inside. The staff are the jewel in the crown though, with a special shout out to Martina, for genuine charm and friendliness and going the extra mile in being so helpful. In fact all the staff should have 11 out of 10! In common with all the central hotels there is obviously no hotel car park, we parked a stones through away along the waterfront promenade, adjacent to the Cathedral steps, It was high season and €2 an hour but free between 11pm and 7pm.

Didn’t feel very welcome. The rooms were very old and dated. The toilets and sinks we ok but shower was so tiny and just barely passable from a cleanliness standpoint. Our comforter had a stain. Since it was just one night we let it go. But what was really disappointing was the fact that their website says that they will help us with our luggage from the bus station, since the hotel is a little bit of a hike into old town but when we called, no such help was offered. We were two petite women so was tough trying to lug our luggage to the hotel.