Parking quite difficult due too many customers and the staffs not friendly at all. Bellboy come to pick my luggages from my car and then he drop off my luggages next to the walk way without tell me and i was looking my luggages. After checked in, they gave me the key card and not even tell me where the elevator is. This is my first time i go there, i can say that i need to find the elevator to access my room. When i comeback arrived in front hotel looking for parking, security keep standing and talk even see my car already stop in front of the hotel and they don’t tell us have space for park or not until i go asking him, do you have parking space.
翻訳
ホテルからの返信: Dear Bo, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the difficulties you experienced during your stay, particularly regarding parking and the service you received from our Heartist. As for the car park, we have limited parking spots available, and during peak periods, it can be difficult to find a spot. We're exploring options to increase our parking capacity, but in the meantime, we appreciate your patience and understanding. We genuinely apologize for the inconveniences you faced during your stay. We understand how important it is for our team to provide clear communication and assistance, and we will be looking into additional training for both our bellboy and security staff to ensure they deliver the level of service our guests expect and deserve.We strive to improve, and your comments will help us do just that. We hope you'll consider giving us another chance to provide you with the seamless experience that you deserve.Best regards,Ayub YULIANTOGeneral Manager
Ri-i
シティビュースタンダードルーム(シングルベッド2台)
宿泊: 2024年11月
一人旅
3件の口コミ
1.0/5
投稿: 2025年1月13日
I really liked the breakfast..and that the hotel is located at the beach. After going into the water a few times...my swimwear now smells like raw sewage. After washing in hot water with heavy detergents..the smell lingers and the swimwear had to be disposed of. There is a waste treatment in the water beside the hotel. The staff in the cafateria has a habit of reserving tables for their friends...and its disgusting and exclusionary behavior. A male staff member did this to me twice during breakfast...and his manager was happy to support this behavior as i tried to find a place to sit in the busy cafateria. Sitting at a table joined together... these nasty people finish their meals and then move their plate to my direction. So i would search for single tables and this staff member in the photo would make that difficult.
The hotel is poorly designed and a death trap.
I smashed my index finger in the heavy balconey door....the pillows were awful and i suffered damage to me neck....i fell entering the bar area because my sneaker got caught in the seperate stone grates in the floor. Although a woman staff came to assist me... she soon began to make light of the situation as though a 50 y.o woman falling is a joke. My pants were damaged.. I cut my knee....and the pain to my left foot being trapped in that grate was excrutiating. The manager quickly ran away and did nothing to assist. Avoid this place if you can. It is quite expensive and i only chose it because it was newer and supposed to be cleaner.
翻訳
6/9
ホテルからの返信: Dear Ri-i,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us. We truly value input from our guests as it helps us identify areas for improvement.We’re glad to hear that you enjoyed the breakfast and appreciated our beachside location. However, we are deeply sorry to learn about the various issues you experienced during your stay. The smell from the swimwear is certainly concerning, and it’s something we will raise with the appropriate authorities to ensure the water quality is continually monitored and improved.Additionally, we are very sorry to hear about the injuries you sustained and the inconvenience you faced with the hotel’s layout. Your safety and comfort are of the utmost importance to us, and we will review our facilities to ensure they meet the highest standards.Thank you once again for your feedback. We are committed to improving our services and hope you will consider giving us another chance in the future.Best regards,Ayub YULIANTOGeneral Manager
Sambath Yin
シティビュースタンダードルーム(ダブル)
宿泊: 2024年10月
友人との旅行
3件の口コミ
4.0/5
とても良い
投稿: 2024年12月1日
Booking through Trip.com is quite reasonable price compare to other OTAs and Walk in to property, appreciate it. The property is quite clean to its newly built. The Breakfast voucher purchase at the counter is cheaper than booking via OTA. And I got an upgrade from Standard to Deluxe Room, it’s quite the same layout only different to big corner balcony but still love how they treat us.
翻訳
ホテルからの返信: Dear Sambath Yin,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your experience! We're delighted to hear that you found our pricing through Trip.com reasonable and appreciated the cleanliness of our newly built property. It's great to know that you took advantage of the breakfast voucher deal at the counter and enjoyed your complimentary upgrade to a Deluxe Room.I wanted to highlight that our walk-in rates offer great flexibility, allowing you to easily change your dates or cancel your booking if needed. Additionally, these rates often include breakfast, providing you with even more value compared to some OTAs.We strive to provide our guests with the best value and experience, and your kind words about our service truly mean a lot to us. We look forward to welcoming you back for another enjoyable stay!Best regards,Ayub YULIANTOGeneral Manager
匿名ユーザー
スーペリアオーシャンビュールーム(ダブル)
宿泊: 2024年10月
一人旅
3件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年11月16日
Room condition, cleanliness, location, and sraff service, everything is really good!
I am sure to visit there again!!
翻訳
ホテルからの返信: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed your stay and appreciated the room condition, cleanliness, location, and our Heartist service. Your satisfaction means a lot to us, and we can't wait to welcome you back on your next visit! Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager
Nimo-Camo
シティビュースタンダードルーム(シングルベッド2台)
宿泊: 2024年11月
カップル・夫婦での旅行
1件の口コミ
4.7/5
素晴らしい
投稿: 2025年1月17日
Feel so relax , service is excellent and the staff is friendly.
翻訳
ホテルからの返信: Dear Nimo-Camo,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you felt relaxed during your stay and that you appreciated our excellent service and friendly Heartist. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager
Michele Cristine Marques
スーペリアオーシャンビュールーム(ダブル)
宿泊: 2024年11月
カップル・夫婦での旅行
9件の口コミ
5.0/5
とても素晴らしい
投稿: 2025年2月13日
Amazing place to spend time with your loved ones!
翻訳
匿名ユーザー
シティビュースタンダードルーム(シングルベッド2台)
宿泊: 2024年11月
家族旅行
4件の口コミ
4.7/5
素晴らしい
投稿: 2024年12月29日
Good Service and clean
翻訳
ホテルからの返信: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you enjoyed our service and found everything to be clean. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager
Zaneth lai
シティビュースタンダードルーム(ダブル)
宿泊: 2024年8月
家族旅行
15件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年9月20日
Enjoyable trips with great location , swimming pool and breakfast. Will be back again
翻訳
ホテルからの返信: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you enjoyed your stay with us and that our location, swimming pool, and breakfast met your expectations. We're proud to offer a unique and comfortable experience for our guests, and it's great to know that we were able to meet your expectations. Thank you again for your feedback, and we look forward to welcoming you back soon.Best regards,Ayub YULIANTOGeneral Manager
CHAMNAB HENG
スイートスーペリア、ダブルベッド1台とシングルベッド2台、シティビュー
宿泊: 2024年7月
家族旅行
5件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年8月7日
We like the hotel but the night lights need be proper install for conviniency and also the tv doesn’t have live tv and internet only have YouTube! It should be available for Netflix too!
The breakfast is superb!
But the beaches is dirty and need to be cleaned regularly! And need more umbrella for avoid hot sunlight
翻訳
ホテルからの返信: Dear Chamnab Heng, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you enjoyed the hotel overall, and we appreciate your suggestions for improvement.Regarding the night lights, we will make sure to review the installation and ensure that they are convenient and functional for our guests. We understand the importance of having proper lighting in the room, especially during the night.Regarding the TV, we apologize for the limited channel options. We have already added more channels, including Netflix, to our selection. We understand that many guests enjoy having access to a variety of streaming services in their rooms.We're thrilled to hear that you enjoyed the breakfast! Our culinary team works hard to provide a delicious and satisfying start to your day.We apologize for any inconvenience or discomfort caused by the dirty conditions of the beach. We will make sure to increase our cleaning efforts to ensure that our beach is clean and well-maintained. We also appreciate your suggestion to provide more umbrellas for guests' comfort.Thank you again for your feedback. We value your input and will do our best to address each of your concerns and we hope you'll give us another chance to show you a better experience.Best regards,Ayub YULIANTOGeneral Manager
Travel 69
スーペリアオーシャンビュールーム(シングルベッド2台)
宿泊: 2024年11月
友人との旅行
5件の口コミ
5.0/5
とても素晴らしい
投稿: 2025年1月22日
Love the hotel
翻訳
ホテルからの返信: Dear Travel 69,Greetings from Novotel Sihanoukville Holiday Resort,Thank you so much for taking your precious time to share your experience with online readers.Your feedback is important for us and would be grateful if you can elaborate details of your experiences with us. We hope to see you again soon.Best hospitality regards,Ayub YULIANTOGeneral Manager
匿名ユーザー
シティビュースタンダードルーム(ダブル)
宿泊: 2024年6月
カップル・夫婦での旅行
1件の口コミ
3.5/5
投稿: 2024年8月14日
Nice rooms & splendid view w a very cozy bed. The receptionists are very friendly but not the bar on the beach, won’t respond to you until it’s your turn. Hope to get at least a “ wait a minute sir/mam” while calling several times to order.
翻訳
ホテルからの返信: Dear Valued Guest, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you enjoyed the rooms and the view, and that our receptionists were friendly. We strive to provide exceptional customer service, and it's great to know that our team was able to make a positive impact on your stay.We apologize for the disappointment you experienced with attentiveness of our service at the bar on the beach. We will definitely look into improving their service and ensuring that they respond promptly to our guests. We take pride in providing exceptional service, and we will be addressing these issues with our team to ensure that we are living up to our standards.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager
ゲスト
スーペリアオーシャンビュールーム(シングルベッド2台)
宿泊: 2024年11月
家族旅行
2件の口コミ
3.5/5
投稿: 2025年1月2日
Hotel locations good but swimming pools small not seem I imagine & see pictures and beach area short
翻訳
ホテルからの返信: Dear Valued Guest, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear you appreciated our hotel's location. We apologize for any disappointment regarding the size of our swimming pools and the beach area. We understand how important these amenities are to our guests, and we appreciate your input as it helps us improve our services and facilities.Thank you again for your feedback. We hope you'll consider visiting us again, as we would love the opportunity to exceed your expectations.Best regards,Ayub YULIANTOGeneral Manager
Jion Han
シティビュースタンダードルーム(シングルベッド2台)
宿泊: 2024年9月
家族旅行
2件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年10月2日
Great place to stay in Sihanoukville!
翻訳
ホテルからの返信: Dear Jion Han,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback about your recent stay with us! We're thrilled to hear that you enjoyed your stay with us and appreciated our facilities. We are committed to being the benchmark for quality and service in Sihanoukville, and it truly brings us joy to know that we could help make your stay a wonderful experience.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager