ノボテルシアヌークヴィルホリデーリゾート

ノボテルシアヌークヴィルホリデーリゾートの口コミ・レビュー・評判

ノボテルシアヌークヴィルホリデーリゾート

2 Thnou Street Village 1, Commune 3 Mittapheap District, 18040 シアヌークビル, プレアシアヌク特別市, カンボジアホテル詳細を表示
ノボテルシアヌークヴィルホリデーリゾート
ノボテルシアヌークヴィルホリデーリゾートノボテルシアヌークヴィルホリデーリゾートノボテルシアヌークヴィルホリデーリゾート
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1泊

ノボテルシアヌークヴィルホリデーリゾートの口コミ・レビュー・評判

4.4/5
とても良い
103件の口コミ
認証済み口コミ
ロケーション4.4
設備・アメニティ4.4
サービス4.3
清潔度4.5
絞り込み:
並べ替え:
全ての口コミ(103)
高評価(100)
画像・動画付き(36)
素晴らしい宿泊体験(18)
スタッフが親切(17)
素晴らしいオーシャンビュー(13)
最高の立地(10)
客室が素晴らしい(8)
低評価(3)
Nurmurat
シティビュースタンダードルーム(ダブル)
宿泊: 2024年8月
家族旅行
21件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年9月8日
素敵なホテル。とても清潔で新しく、スタッフもフレンドリー。少し値段が高い…ビーチとプールエリアは少し狭いと思います 全体的に良い場所
原文Googleによる翻訳
ホテルからの返信: ヌルムラット様、ノボテル シアヌークビル ホリデー リゾートよりご挨拶申し上げます。当ホテルを素敵で清潔、新しく、スタッフもフレンドリーだったとお褒めいただき、大変嬉しく思います。当ホテルは高い水準を維持していることを誇りに思っており、その努力が認められたことを嬉しく思います。当ホテルの料金は、この地域の他のホテルに比べると少し高いかもしれませんが、施設とサービスの質は料金に見合っていると考えています。当ホテルでは、常に改善し、お客様にさらに価値を提供する方法を模索しておりますので、お客様のご意見をお待ちしております。ビーチとプールエリアについては、この地域の他のホテルに比べると少し小さいかもしれませんが、親しみやすい広さとビーチへの近さから、お客様がくつろいでくつろげる場所になっていると思います。全体的に当ホテルでのご滞在をお楽しみいただけたとのこと、大変嬉しく思います。またのご利用をお待ちしております。改善できる点や、お客様にさらに価値を提供できる点がございましたら、遠慮なくお知らせください。ご意見をお寄せいただきありがとうございました。またのお越しをお待ちしております。よろしくお願いいたします。アユーブ・ユリアントゼネラルマネージャー
Aleksandr
スーペリアオーシャンビュールーム(ダブル)
宿泊: 2024年2月
家族旅行
6件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年3月3日
新しいホテル、すべて問題ありません、広い部屋、本当に問題がありました、海の景色を予約しましたが、実際にはそうではありませんでしたが、これは明らかにアグリゲーターとホテルの間の関係ではありません、朝食は高価ですが、良い水準です、海はきれいです、私たちは週末にそこに行きましたが、ホテルは満員で、地元の人がPPから到着しました)
原文Googleによる翻訳
ホテルからの返信: アレクサンドル様、ノボテル シアヌークビル ホリデー リゾートよりご挨拶申し上げます。当ホテルにご宿泊いただいたことについて、ご意見をお寄せいただき、ありがとうございます。週末のご滞在中、当ホテルは新しく、よく管理されており、広い客室でお客様のニーズを満たしていただけたとのこと、うれしく思います。お客様が海の見える部屋を期待されていたことは承知しておりますが、ご期待に沿えなかったことを残念に思います。今後このようなことが起こらないよう、対策を講じます。朝食については、価格に関するご意見に感謝いたしますが、良い水準であるとお感じいただいています。お客様のご意見を参考にし、朝食の提供内容を改善するためのオプションを検討します。ご意見に感謝するとともに、ノボテル シアヌークビルにまたお越しいただける機会を心よりお待ちしております。よろしくお願いいたします。アユーブ ユリアントゼネラル マネージャー
Bo
シティビュースタンダードルーム(シングルベッド2台)
宿泊: 2024年11月
友人との旅行
1件の口コミ
4.2/5
とても良い
投稿: 2025年1月1日
Parking quite difficult due too many customers and the staffs not friendly at all. Bellboy come to pick my luggages from my car and then he drop off my luggages next to the walk way without tell me and i was looking my luggages. After checked in, they gave me the key card and not even tell me where the elevator is. This is my first time i go there, i can say that i need to find the elevator to access my room. When i comeback arrived in front hotel looking for parking, security keep standing and talk even see my car already stop in front of the hotel and they don’t tell us have space for park or not until i go asking him, do you have parking space.
翻訳
ホテルからの返信: Dear Bo, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the difficulties you experienced during your stay, particularly regarding parking and the service you received from our Heartist. As for the car park, we have limited parking spots available, and during peak periods, it can be difficult to find a spot. We're exploring options to increase our parking capacity, but in the meantime, we appreciate your patience and understanding. We genuinely apologize for the inconveniences you faced during your stay. We understand how important it is for our team to provide clear communication and assistance, and we will be looking into additional training for both our bellboy and security staff to ensure they deliver the level of service our guests expect and deserve.We strive to improve, and your comments will help us do just that. We hope you'll consider giving us another chance to provide you with the seamless experience that you deserve.Best regards,Ayub YULIANTOGeneral Manager
Ri-i
シティビュースタンダードルーム(シングルベッド2台)
宿泊: 2024年11月
一人旅
3件の口コミ
1.0/5
投稿: 2025年1月13日
I really liked the breakfast..and that the hotel is located at the beach. After going into the water a few times...my swimwear now smells like raw sewage. After washing in hot water with heavy detergents..the smell lingers and the swimwear had to be disposed of. There is a waste treatment in the water beside the hotel. The staff in the cafateria has a habit of reserving tables for their friends...and its disgusting and exclusionary behavior. A male staff member did this to me twice during breakfast...and his manager was happy to support this behavior as i tried to find a place to sit in the busy cafateria. Sitting at a table joined together... these nasty people finish their meals and then move their plate to my direction. So i would search for single tables and this staff member in the photo would make that difficult. The hotel is poorly designed and a death trap. I smashed my index finger in the heavy balconey door....the pillows were awful and i suffered damage to me neck....i fell entering the bar area because my sneaker got caught in the seperate stone grates in the floor. Although a woman staff came to assist me... she soon began to make light of the situation as though a 50 y.o woman falling is a joke. My pants were damaged.. I cut my knee....and the pain to my left foot being trapped in that grate was excrutiating. The manager quickly ran away and did nothing to assist. Avoid this place if you can. It is quite expensive and i only chose it because it was newer and supposed to be cleaner.
翻訳
6/9
Sambath Yin
シティビュースタンダードルーム(ダブル)
宿泊: 2024年10月
友人との旅行
3件の口コミ
4.0/5
とても良い
投稿: 2024年12月1日
Booking through Trip.com is quite reasonable price compare to other OTAs and Walk in to property, appreciate it. The property is quite clean to its newly built. The Breakfast voucher purchase at the counter is cheaper than booking via OTA. And I got an upgrade from Standard to Deluxe Room, it’s quite the same layout only different to big corner balcony but still love how they treat us.
翻訳
ホテルからの返信: Dear Sambath Yin,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your experience! We're delighted to hear that you found our pricing through Trip.com reasonable and appreciated the cleanliness of our newly built property. It's great to know that you took advantage of the breakfast voucher deal at the counter and enjoyed your complimentary upgrade to a Deluxe Room.I wanted to highlight that our walk-in rates offer great flexibility, allowing you to easily change your dates or cancel your booking if needed. Additionally, these rates often include breakfast, providing you with even more value compared to some OTAs.We strive to provide our guests with the best value and experience, and your kind words about our service truly mean a lot to us. We look forward to welcoming you back for another enjoyable stay!Best regards,Ayub YULIANTOGeneral Manager
匿名ユーザー
スーペリアオーシャンビュールーム(ダブル)
宿泊: 2024年10月
一人旅
3件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年11月16日
Room condition, cleanliness, location, and sraff service, everything is really good! I am sure to visit there again!!
翻訳
ホテルからの返信: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed your stay and appreciated the room condition, cleanliness, location, and our Heartist service. Your satisfaction means a lot to us, and we can't wait to welcome you back on your next visit! Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager
匿名ユーザー
シティビュースタンダードルーム(シングルベッド2台)
宿泊: 2024年11月
家族旅行
4件の口コミ
4.7/5
素晴らしい
投稿: 2024年12月29日
Good Service and clean
翻訳
ホテルからの返信: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you enjoyed our service and found everything to be clean. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager
Zaneth lai
シティビュースタンダードルーム(ダブル)
宿泊: 2024年8月
家族旅行
15件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年9月20日
Enjoyable trips with great location , swimming pool and breakfast. Will be back again
翻訳
ホテルからの返信: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you enjoyed your stay with us and that our location, swimming pool, and breakfast met your expectations. We're proud to offer a unique and comfortable experience for our guests, and it's great to know that we were able to meet your expectations. Thank you again for your feedback, and we look forward to welcoming you back soon.Best regards,Ayub YULIANTOGeneral Manager
CHAMNAB HENG
スイートスーペリア、ダブルベッド1台とシングルベッド2台、シティビュー
宿泊: 2024年7月
家族旅行
5件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年8月7日
We like the hotel but the night lights need be proper install for conviniency and also the tv doesn’t have live tv and internet only have YouTube! It should be available for Netflix too! The breakfast is superb! But the beaches is dirty and need to be cleaned regularly! And need more umbrella for avoid hot sunlight
翻訳
ホテルからの返信: Dear Chamnab Heng, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you enjoyed the hotel overall, and we appreciate your suggestions for improvement.Regarding the night lights, we will make sure to review the installation and ensure that they are convenient and functional for our guests. We understand the importance of having proper lighting in the room, especially during the night.Regarding the TV, we apologize for the limited channel options. We have already added more channels, including Netflix, to our selection. We understand that many guests enjoy having access to a variety of streaming services in their rooms.We're thrilled to hear that you enjoyed the breakfast! Our culinary team works hard to provide a delicious and satisfying start to your day.We apologize for any inconvenience or discomfort caused by the dirty conditions of the beach. We will make sure to increase our cleaning efforts to ensure that our beach is clean and well-maintained. We also appreciate your suggestion to provide more umbrellas for guests' comfort.Thank you again for your feedback. We value your input and will do our best to address each of your concerns and we hope you'll give us another chance to show you a better experience.Best regards,Ayub YULIANTOGeneral Manager
匿名ユーザー
シティビュースタンダードルーム(ダブル)
宿泊: 2024年6月
カップル・夫婦での旅行
1件の口コミ
3.5/5
投稿: 2024年8月14日
Nice rooms & splendid view w a very cozy bed. The receptionists are very friendly but not the bar on the beach, won’t respond to you until it’s your turn. Hope to get at least a “ wait a minute sir/mam” while calling several times to order.
翻訳
ホテルからの返信: Dear Valued Guest, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you enjoyed the rooms and the view, and that our receptionists were friendly. We strive to provide exceptional customer service, and it's great to know that our team was able to make a positive impact on your stay.We apologize for the disappointment you experienced with attentiveness of our service at the bar on the beach. We will definitely look into improving their service and ensuring that they respond promptly to our guests. We take pride in providing exceptional service, and we will be addressing these issues with our team to ensure that we are living up to our standards.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager
スト
スーペリアオーシャンビュールーム(シングルベッド2台)
宿泊: 2024年11月
家族旅行
1件の口コミ
3.5/5
投稿: 2025年1月2日
Hotel locations good but swimming pools small not seem I imagine & see pictures and beach area short
翻訳
ホテルからの返信: Dear Valued Guest, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear you appreciated our hotel's location. We apologize for any disappointment regarding the size of our swimming pools and the beach area. We understand how important these amenities are to our guests, and we appreciate your input as it helps us improve our services and facilities.Thank you again for your feedback. We hope you'll consider visiting us again, as we would love the opportunity to exceed your expectations.Best regards,Ayub YULIANTOGeneral Manager
Jion Han
シティビュースタンダードルーム(シングルベッド2台)
宿泊: 2024年9月
家族旅行
2件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年10月2日
Great place to stay in Sihanoukville!
翻訳
ホテルからの返信: Dear Jion Han,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback about your recent stay with us! We're thrilled to hear that you enjoyed your stay with us and appreciated our facilities. We are committed to being the benchmark for quality and service in Sihanoukville, and it truly brings us joy to know that we could help make your stay a wonderful experience.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager
Wu ZQ
シティビュースタンダードルーム(シングルベッド2台)
宿泊: 2024年5月
家族旅行
4件の口コミ
4.7/5
素晴らしい
投稿: 2024年6月7日
We had a great time staying at Novotel and highly recommend it for anyone visiting Sihanoukville. The property is spacious and spotless, with a particularly warm and professional staff. The bed, complete with cozy pillows and blankets, was very comfortable, but the highlight was undoubtedly the pool near the beach.
翻訳
6/10
ホテルからの返信: Dear Wu Zq,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you had a great time staying at Novotel and would highly recommend us to anyone visiting Sihanoukville! We're grateful for your kind words about our hotel's cleanliness and spaciousness, and we're delighted to hear that our Heartist made a positive impact on your stay.We're also glad to know that you enjoyed our comfortable beds and cozy pillows and blankets. We're especially thrilled to hear that you loved our pool near the beach - it's one of our favorite amenities too!Thank you for taking the time to share your feedback. We're proud to have provided you with such a wonderful experience, and we look forward to welcoming you back again soon.Best regards,Ayub YULIANTOGeneral Manager
匿名ユーザー
スーペリアオーシャンビュールーム(ダブル)
宿泊: 2024年10月
その他
3件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年11月9日
gooood
翻訳
ホテルからの返信: Dear Valued Customer, Greetings from Novotel Sihanoukville Holiday Resort,Thank you so much for taking your precious time to share your experience with online readers.Your feedback is important for us and would be grateful if you can elaborate details of your experiences with us. We hope to see you again soon.Best hospitality regards,Ayub YULIANTOGeneral Manager
Sophannach
シティビュースタンダードルーム(シングルベッド2台)
宿泊: 2024年10月
家族旅行
8件の口コミ
4.0/5
とても良い
投稿: 2024年11月19日
I really don't like the staff who handle reservations at this hotel. I know I made my booking online, and I reserved three rooms. I tried to request that all three rooms be on the same floor by contacting the reservation staff via Telegram, but she didn't place us on the same floor and was quite rude. I mentioned that I needed one extra bed, which she provided, but regarding my request for all the rooms to be on the same floor, she put one of our rooms on a different floor. 😡 When I arrived at the hotel, the receptionist told me that they had three rooms on the same floor, contrary to what the reservation handler had told us.
翻訳
ホテルからの返信: Dear Sophannach,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered with our reservation Heartist. Please be assured that we are committed to providing excellent service, and we will be taking immediate action to address these issues. We are implementing additional training for our Heartist to ensure they are better equipped to handle reservations and communicate effectively with our guests.At our hotel, we strive to accommodate our guests' requests to the best of our ability, including keeping rooms on the same floor for convenience. However, please understand that during peak periods, it can be quite challenging to fulfill all requests due to limited availability. I'm truly sorry that we were unable to meet this particular requirement during your stay.We truly appreciate your understanding, and we hope to have the chance to serve you better on your next stay.Best regards,Ayub YULIANTOGeneral Manager