ベストウェスタン プラス ウィルミントン / カロライナ ビーチ(Best Western Plus Wilmington/Carolina Beach)

Our stay was amazing! The staff was so friendly and helpful. Everything was clean! We came to see the ocean which was close to our hotel. The price was affordable too. The beds were so comfortable I didn't want to come home!

I loved this placed I brought my mom and friend and we had so much fun in the pool in hot tub and I haven’t had the breakfast yet but I’m ready for it

I was told o couldn’t check in because I’m a local. The front desk denied my daughter and I when we were there to celebrate her 6th birthday and wanting to use the pool. If I pay for a stay that should be enough. At first we left and as my daughter is crying hysterical because she’s been waiting weeks for this day I had to go back in and give it one more try. Then the front desk said, ooh the only way we rent to locals is a $250 deposit….. understandable but WHY DIDNT SHE TELL ME THAT TO BEGIN WITH?! By far the most frustrating hotel experience I have ever had.

Very friendly staff, great indoor pool, local to a lot of stores and restaurants

Enjoyed the getaway trip in the jetted tub room. Was able to just relax in peace.

The property was convenient to my sons home. The room was big enough but just did not smell quite fresh. There was a roach carcasse behind the door in bathroom.

Had impossible time trying to change rooms for upgrade. 2 days later got the upgrade to bigger bed and the room had recently “ supposedly “ been exterminated but I ended up killing 3 cockroaches in the night time hours. Manager of property was no help whats so ever. Will not be using Best Western plus again

The property and room was clean, always is. There was a stale smell in the room, never had that before. Staff is always friendly and helpful.

The front desk people were very friendly and great to work with. My issue was the cleanliness of the room. Upon check in, they make you sign a document committing to not staining furniture, towels, break furniture, leave large amounts of trash etc. They charge your credit card a fee for incidentals. I walked in the room to find the couch like it was in the picture. I wouldn’t have sat on that couch even with a hazmat suit on. That is just completely unacceptable to charge for a room in that condition. As a result, I wiped down every counter and surface in the room (to include bathroom), which wasn’t better. Luckily I had Lysol wipes and spray with me. In hind sight, I should’ve asked for a refund and stayed somewhere else. I’ve stayed in a lot of hotels and this one was by far the worst in terms of cleanliness. The front desk rep was great to work with to make sure the incidentals fee was credited to my credit card. I explained to her that they should not ask their customers to sign off on things that are already wrong in the room, and to expect people to stay in a room like this is unacceptable.