ホテル マリネラ ソフィア(Hotel Marinela Sofia)

ひどいサービス、非常に汚れた部屋！場所だけがいいです！

Alright hotel. Strange decorations. It used to be a Sofia classic, built by a famous Japanese architect. They still kept tye nice Japanese garden. The restaurants are nice too. Breakfast was adequate, thought not copious. Close to the metro, nice views.

I don’t recommend this property - the bathroom was not clean, we found dirty socks near the curtains, the door card reader was reading that needs housecleaning service (it was in red) but the front desk told us it should be like this. On top of it the morning of the check out someone enter our room (not a housekeeper I think it was a guest of the hotel) while we were trying to leave. Absolute disappointment. The hotel has plenty of good rated restaurant we wanted to try. The coffee bar/garden area didn’t seem to welcome anyone and made us feel uncomfortable. Not knowing what type of espresso they serve, not knowing what desserts they offer, and served us warm water - 10 min later the ice came but it wasn’t needed anymore. The Italian restaurant was good - atmosphere great, cocktails very presentable, food was just ok. I’ll be contacting the manager of the hotel to address my complains about the stay itself.

Too overpriced. Also a renovation/repair is needed to the hotel's rooms and a couple of the staff to be polite.

I have stayed in a huge old furnished apartment smelling and not having heating for a huge price.

Beautiful hotel and amazing restaurants

This is the worst ever so claimed 5 star hotel…. I’ve to changed my room 4 times in the middle of the night, first night stayed already told them no telephone in my room (no room service!), lights flickering, corridor lights doesn’t even work, coming bk in the evening nothing changed, complained changed my room, which is exactly the same, went down to change my room again, this time the entire socket where u supposed to place the key card for electricity felt completely off… upgrade again to an ensuit for me… n no heater in the room… n it’s -10 outside!!! Plus it’s already 02:00am!!!! Ridiculous!!!!!

This was my second visit to this hotel. The first time I stayed there, the receptionist at the front desk was rude. When she checked me in the room she sent me too was not even cleaned. This stay, I accidentally left my kindle. I went back after they told me it was found and the same rude receptionist from the first visits told me it was not there.

Right in the middle of everything and yet comfortable.