クエスト バララト ステーションに泊まった方の口コミ・宿泊体験

ホテルからの返信: お客様へ、クエスト バララット ステーションにお越しいただき、光栄に存じます。アンケートにご協力いただき、誠にありがとうございます。お客様のご意見とサポートは、ご滞在ごとに改善に努める私たちにとって非常に貴重なものです。クエスト バララット ステーションでは、お客様に質の高いサービスを提供できるよう全力を尽くしており、お客様に素晴らしい体験をしていただいたことを大変嬉しく思っております。またお越しいただけることを楽しみにしております。よろしくお願いいたします。レオ アビラ ゼネラル マネージャー

ホテルからの返信: お客様へ、先日のご滞在に続き、クエスト バララット ステーションへの素晴らしいフィードバックをお寄せいただき、ありがとうございます。クエスト バララット ステーションでは、お客様に質の高いサービスを提供できるよう全力を尽くしております。ご滞在を楽しんでいただけたことを大変嬉しく思います。またのご来館を心よりお待ちしております。:) 敬具、レオ アビラ、ゼネラル マネージャー

ホテルからの返信: お客様へ、先日のご滞在に続き、クエスト バララット ステーションへの素晴らしいフィードバックをお寄せいただき、ありがとうございます。クエスト バララット ステーションでは、お客様に質の高いサービスを提供できるよう全力を尽くしております。ご滞在を楽しんでいただけたことを大変嬉しく思います。またのご来館を心よりお待ちしております。:) 敬具、レオ アビラ、ゼネラル マネージャー

ホテルからの返信: Dear Guest,Thank you for your wonderful review and for giving Quest Ballarat Station a 10 out of 10.We are pleased you found the hotel modern, clean, and well-maintained, and that our location near the train and bus stations was convenient for your stay. We also appreciate your note that the area directly around the hotel can feel a little quiet, though it is good to hear the main street was still within easy walking distance.Thank you again for your kind feedback. We would love to welcome you back again.Amber Khanna | Business Owner | Quest Ballarat Station

ホテルからの返信: Thank you so much for sharing your feedback and for your lovely comments about our team, location, and cleanliness — it means a lot to us.I’m truly sorry that wind noise disturbed your sleep. We’ve already checked the insulation and window seals in your room type, and our upcoming property upgrades include further soundproofing to make every stay more restful.We really appreciate you bringing this to our attention and would love the chance to welcome you back for an even more comfortable experience next time. Please feel free to contact me and I’ll personally ensure a quiet room for your stay.Warm regards,Amber KhannaBusiness Owner | Quest Ballarat Station

ホテルからの返信: Hi Guest,Thank you for the outstanding rating and for sharing your feedback. We are pleased to hear you enjoyed our convenient location near the station and the easy access to nearby buses. It is great to know your stay in the Studio Apartment met your expectations across amenities, cleanliness, surroundings and service. We appreciate your comments and look forward to welcoming you back to Quest Ballarat Station on your next visit.Kind regards,Renz GanilaAssistant Property ManagerQuest Ballarat Station Front Office Team

ホテルからの返信: Dear Junfei,Thank you for taking the time to share your feedback and for your kind words about our amenities, cleanliness, and location. I’m truly sorry for the delay you experienced in retrieving your Canada Goose jacket. Unfortunately, a staff changeover at the time caused a hold-up in locating and posting it to you.With 77 rooms, we manage a large number of lost property items, and while each is carefully packaged and posted, this process can take extra time. That said, we recognise this delay was frustrating and we’re reviewing our procedures to ensure faster communication and turnaround in future.We’d love the opportunity to welcome you back and show you the seamless service we’re known for.Warm regards,Amber KhannaBusiness Owner | Quest Ballarat Station

ホテルからの返信: Dear Guest,Thank you for your 10/10 outstanding review. We are delighted you found our location very good and enjoyed all aspects of your stay.We appreciate your feedback and look forward to welcoming you back.Best regards,Daniele FerriProperty ManagerQuest Ballarat Station

ホテルからの返信: Dear Guest,Thank you for your outstanding 10/10 review. We’re so pleased you enjoyed our perfect location, just minutes from everything, and found your room comfortable during your time in Ballarat for the basketball tournament.It’s wonderful to hear you’d recommend us, and we’d be delighted to welcome you back for your next visit to the region.Warm regards,Amber KhannaBusiness Owner | Quest Ballarat Station

ホテルからの返信: Hi Liam,Thank you for the outstanding rating and for your lovely feedback. I am pleased to hear you enjoyed the harbour view and that the room impressed you. It is also great to know our amenities, cleanliness, surroundings and service all met your expectations. I will share your comments with the team. We look forward to welcoming you back to Quest Ballarat Station again soon.Kind regards,Renz GanilaAssistant Property ManagerQuest Ballarat Station Front Office Team

ホテルからの返信: Dear JACKMEL,Thank you for your outstanding 10/10 review – what wonderful feedback! We’re thrilled you found your stay clean, bright, warm, and comfortable, and even better than being at home. Creating that feeling is exactly what we strive for.We can’t wait to welcome you back for another stay that’s just as memorable.Warm regards,Amber KhannaBusiness Owner | Quest Ballarat Station

ホテルからの返信: Dear Valued Guest,It was a pleasure to welcome you to Quest Ballarat Station. Thank you so much for taking the time to complete our survey and write a review - your feedback and support is extremely valuable to us, as we strive to improve with each and every stay.We were very concerned to hear your comment about cleanliness. Please be assured that this is a matter that we take very seriously and is of great importance to us. Here at Quest Ballarat Station, we work very hard to offer our guests high standards of service and it gives us great pleasure to know that you had a great experience with us. Rest assured, your compliments have been extended to our team members. We hope to welcome you back in the future :) Kind regards, RenzFront Office Duty ManagerQuest Ballarat Station

ホテルからの返信: Dear HayleyIt was a pleasure to welcome you to Quest Ballarat Station. Thank you so much for taking the time to complete our survey and write a review - your feedback and support is extremely valuable to us, as we strive to improve with each and every stay.Here at Quest Ballarat Station, we work very hard to offer our guests high standards of service and it gives us great pleasure to know that you had a great experience with us. Rest assured, your compliments have been extended to our team members.We hope to welcome you back in the future :)Kind regards,Leo AvilaGeneral ManagerQuest Ballarat Station

ホテルからの返信: Dear Guest,Thank you so much for taking the time to share your wonderful review and for awarding us a 10/10 Outstanding rating — we truly appreciate it.We’re delighted to hear that you enjoyed both the hotel and the service during your stay. Your kind words about our service mean a great deal to our team, as we place a strong focus on delivering a warm, welcoming, and seamless experience for every guest. It’s especially rewarding to know that our efforts contributed positively to your time with us.Please know that your feedback has been shared with the team as encouragement to continue maintaining the high standards you experienced, across cleanliness, amenities, surroundings, and service.We would be absolutely delighted to welcome you back to Quest Ballarat Station in the future. Should you plan another visit, please don’t hesitate to reach out — we’d love the opportunity to look after you again and make your next stay just as enjoyable, if not even better.Warm regards,The Quest Ballarat Station Team