Residence Inn Playa del Carmen

We have been here for over a month and wouldn’t change anything. Clean and new. Great front desk staff and housekeeping. Fresh breakfast everyday.

My experience was not very positive, mainly because of the staff at the reception desk, They charged me twice for my stay even though I showed them that I already paid online, they insisted that I pay again, before accessing the room and still didn’t receive the refund for that second paiement The room itself is really beautiful , clean and confortable ! They charged us for using some amenities, even though it was in open access and no notice indicated that this was a paying service, The breakfast is underwhelming to say the least, The place is close to the parks of Xplore and Xcaret you can either choose to go by walking (30 min) or take a taxi that will cost you 20 dollars for 7 min But it’s pretty far from the city Center of Playa del Carmen, you will need to take a taxi, it will cost at least 20 dollars, or you could walk for 40 min This hotel has a very high potentiel, if the reception desk staff would be friendlier, and more helpful, and if they could make a small improvement on the breakfast

The hotel only includes one bottle of water for the entire stay. And there is no restaurant on site, so you need to got out for lunch or dinner.

Nivel facilities

房間不錯 早飯不太好吃 其他都還可以吧 東西比較貴

Prior to booking it appeared I would receive an upgrade coupled with a 15 credit but staff indicated that was only possible when booking direct through their hotel website and not via a third party. I showed them my booking info & they said that is not possible.

Room dirty, foul smelling, not clean Common areas not clean Need to clean carpets and entire facility On highway

Staff was great, excellent English. Breakfast was so good. The pool on the roof was such a relaxing addition. We enjoyed a great vacation.

We enjoyed the size of the room. Plenty of space. Television had channels in english. The staff at check in was wonderful. Breakfast was decent. Only thing they could work on is better housekeeping. We only had our room cleaned once when we requested it.