ホテル サン ブエナヴェントゥーラ デ アティトラン(Hotel San Buenaventura de Atitlán)

Lovely property! They made it easy to get transportation. We enjoyed the breakfast and the pool. It’s a good central location for exploring Lake Atitalan.

Wow nice place in nature. Beautiful room, great gardens, delicious breakfast included with the room. Stunning beach with several chairs available. It was quiet and I kayaked on Lago Atitlán with the beautiful views of the volcanoes. For travel it was by tuk tuk. It was amazing!

As expected, Lake Atitlan is gorgeous, and the nearby Panajachel is a cool little town with great shopping for high-quality handicrafts. We only had one day in our schedule and small backpacks. In the future, we’ll make more time and bring bigger bags for souvenirs!

I love the arquitectura of the rooms , the nature a lot of trees and green areas , the breakfast. Delicious . Overall 8 of 10.

I booked this because we wanted a larger place that would fit my family of 4 in a comfortable way. It was great in terms of size because it had 2 rooms so we all fit perfectly and we all had privacy. The staff was friendly and helpful - check in was nice and smooth. The rate included breakfast. The common gardens and pool were very nice. But the main item I did not like and the reason why I would never stay here again is the lack of comfort - the pillows were as thin as paper, the beds were squeaky and hard SO UNCOMFORTABLE! The rooms are cold, they have a humidity smell that had us all sneezing. So no I don’t recommend this place if you’re looking to rest. If they offered you a day pass I’d consider it but you won’t have a good night sleep here.

Good service and great breakfast.

The information they send you at the start of the stay about the town and who to contact for various services was incredibly valuable and the staff was very nice and helpful. The tap water also being filtered was very convenient.

Where do I start? I've been a loyal customer of this hotel for what feels like a million years. The reviews that mention this place like it's a secret are right- the gardens are well tended and it used to feel like an oasis. I've noticed the prices have surged over time which is expected I'm not holding them to that however... My most recent stay gave me the ick and here's why. We originally planned the trip for two people (my friend and I) but last minute my mom tagged along with us, we thought it was no big deal since the room we had were 2 double beds & the third guest was a senior citizen- let's be real it's not like we were sneaking in a whole family into our room. They called our room and made it a point to ask my mom to leave and say she couldn't stay and offered no exceptions. We obviously tried to book a room for her there but the manager told us that the hotel was full that night and had no vacancies. It just rubbed me the wrong way that they could not make an exception for something so trivial. Adding in that the beds are TERRIBLE- they are old and not comfortable, the extra bedding and pillows in the closet are old and come with no pillowcases. The next thing was that the room itself was bare bones- no wifi service in the rooms, which OK- you want people to disconnect but they clearly have strong internet signals for their surveillance cameras everywhere and front desk so why not invest in good internet for the guests? The bathrooms only offer a less than half filled hand soap dispenser by the sink and there is one soap dispenser in the shower that is filled with hand soap which guests are suppose to use as body wash and shampoo and conditioner. If this was a value motel 8 kind of hotel I would not say anything but this is $200/night premium hotel and this is what they have for the guests. They have signage everywhere that talks about saving water and trying to be eco friendly but it comes off as an excuse as to why they don't fill their soap dispensers or why fresh towels aren't delivered to your room. It feels like they want to disguise their cheapness instead of being environmentally conscious. We booked a private boat for a tour during our stay however it was with an outside company instead of one that they recommend so they did not allow the boat to dock (although they don't even have a dock tbh). We had to reroute ourselves to go into Pana and catch the boat. Again, for a premium hotel with water access shouldn't this be an easy access for guests? The hotel requires the boat tours to coordinate with the hotel days in advance. Seems pretty unfair if they let their own tour company have access with little advance notice. I have used their jacuzzi and sauna many times (although admittedly, many years ago too) and this time around they tried to charge me $150Q per person for the sauna and another $150Q per person for the jacuzzi. WHAT? Their sauna is wood burning so it kind of has to be on for a long time before you get a

Beautiful and peaceful with Great lake access and views. All staff were extremely friendly and helpful. They will order Tuk Tuks to go to Pana for 10Q per person. They don’t serve dinner, so going to Pana or the hotel down the street is necessary.