Stayed here for 2 nights. The building is old and the room feels dim. Their buffet breakfast has quite the options. The hot water does not run efficiently, it was a rainy season on December and I'm freezing cold. Surprisingly, they have a bath tub in the room ! The balcony gives a fresh air in the morning. Overall stay was fantastic !
Enjoyed our stay and the spa at Laguna Grand! Service was great and food at The Riva was excellent. Best to drive there so that it is easier to explore Ko Yo, Songkhla Lake and Old Town nearby.
EESKAY WBig bed and big room at a reasonable rate with American breakfast for 2. Location is at a quiet and romantic island in the lake, Koh Yo. Scenery is beautiful at the boat restaurant. Watch the evening sunset and early morning sunrise. The only setback is the small water shower installed in every room. Overall is value for money.
ゲゲストPros: Very good location, and friendly service. Coffee machine 24 hours in lobby. Cons: The deluxe room (204) has a shower right inside the entrance to the bathroom, ensuring a super wet floor on marble throughout the night. If this were the US this would be a liability issue, since it is very easy to slip on that floor at night. 2. Wall paper is peeling. 3. Floor was stained with red syrup. Had to call and have it mopped. 4. Design is comical, with soaring ceilings in lobby and gaudy furniture. Huge bathtubs (Note: They are NOT hot tubs, even though the are described as such by various sites), but made out of plastic. Did not try breakfast. Looked skimpy. Biggest con (not about the hotel itself) is cost: Booking(dot)com charges roughly 30-40% more than anyone else (Agoda, etc.), and they make it impossible to contact them to take advantage of price matching, with a dead customer support email address, and a phone system run by bots. Avoid Booking(dot)com!!!More
ゲゲストThis hotel is new, and has clean facilities, but, as per other reviewers, the management and reception (particularly for non-thais) is horrific. I had the same problem as others when I asked for a second keycard. They refused unless I paid an exorbitant fee, in addition to the massive damage deposit they require, and the additional first keycard deposit they require. The staff stopped assisting me several times to assist thai guests, making every interaction 4 to 5 times longer than necessary. This felt discriminatory and rude. When I asked to speak with management about several issues, I was told they were either not there or that they were not available--staff refused to call them on the phone ir give me a phone number to call. I gave my mobile number and was never called. I was scheduled to stay for 10 nights, but left after one. This place sucks and there are better options around the corner. My advice, stay away! Additionally--room beds are rock hard, water in showers is not hot, and the glasses in the room are literally the size of a double shot glass. Ridiculous.