スース パレス

Service digne d’un hôtel 2 étoile

Arrived at the palace hotel and spa in sousse on the 26th September 2024.first impression of the hotel was very impressive. Than the doorman greet us and took us to the reception.inside the hotel looked very smart and clean.we where taken up to our room which was facing the front of the hotel and it was a busy street.we asked if we could move to the back of the hotel.and the manager MR MABROUK sorted it straight away and had a lovely room overlooking the beach and pool.with a balcony.i mentioned it was my partner birthday the next day .and I booked the 12th floor restaurant. The views are fantastic. You can see for miles.when we got to the restaurant the manager MR MABROUK was there to greet us. So where the waiting staff and chefs.they had gone to great effort to make it so special for him.they even brought out a birthday cake and they all sang happy birthday. My partner was completely taken back.and said he has never had such a wonderful birthday. In the morning the manager MR MABROUK was by the reception and he immediately came over to ask us if we enjoyed the evening. Later we went to the buffet restaurant for breakfast and the waiting staff took us to a table .again extremely friendly and efficient. In the evening there was a singer.which was very nice.we even got up to dance.i would like to give a big big thank you to a extremely hard working bar man which was mostly on his own behind the bar every night even taking drinks to tables.as well as serving behind the bar.he always had a big smile on his face very friendly. In the morning /lunchtime/evening the buffet restaurant you could eat inside or outside.which was really nice as the weather was fantastic. It is a very short walk to the white sandy beach.and after a few hours on the beach we would go to the beach bar and have a few drinks before getting ready for evening meal.they also got a fourth floor restaurant and bar Which again have fantastic views. again I would like to give a big big thank you to the extremely professional/friendly manager MR MABROUK that made our holiday perfect thank you