Apparently there was an issue with the pool/hot tub. I was not informed.....several other guests checking in were stating the same thing. The assistant manager was rude, would not upgrade, eventhough I offered to pay, was not even offering for me to pay the difference, he just plain said "I can't do anything for you". Asked to speak to the manager, she was not on duty, was promised a phone call or chance to talk with her on check-out.....which did not happened. The hotel was very nice, but the staff and the unwillingness to accommodate us (with a 7yr old child) was something that will keep me from EVER staying there again.
自動翻訳