This hotel should be marketed as a Spring Break hang-out or for retired people who will have more patience with the hotel staff. We were locked out of our room and stuck on the balcony due to a faulty latch. My husband had to call the Front Desk and the Concierge for help. If my husband wasn't wearing his watch, I'm not sure what would have happened. We screamed for help, but no one heard us on the 4th floor. Finally, hotel maintenance came to our aid. They tried to push up the latch, but it was stuck. They had to unscrew the latch to get us back into our room. We were then asked what did we do? There was no apology from the manager, only the GM, when we wanted to understand why a faulty latch hook was our fault. Hopefully, the latches on the balconies have been fixed, and there has been training in customer service. I believe that the GM tried to make the situation right, but the damage was done. We checked out of the hotel that night.
自動翻訳