クラリオン ホテル ニューキャッスル サウス(Clarion Hotel Newcastle South)

Staff were lovely and very professional, hotel was clean and the food and drink were good, but the room had some issues. The light switches didn’t work apart from the bathroom one, thankfully there were lamps that you could turn on underneath. Extractor fan in the bathroom didn’t work so the room filled with steam after leaving the shower. Mould in the grout on the bathroom wall tiles, not loads but noticeable and probably caused from the extractor not working. The air con worked but made so much noise, clicking and banging, we thought it was going to explode so turned it off. Nothing particularly bad, just a lack of proper maintenance. Would happily stay again but maybe only if I found the room cheaper.

Clean and comfy hotel, food lovely, staff very helpful. Great to have the option to use the gym and swimming pool while you stay too. Nice chilled out bar area.

This is the second time I have stayed here this month and the service has gone from bad to worse. Sat in the restaurant for 1.5 hrs waiting for my burger. Distinct lack of staff, with no one coming to apologies why the food was taking so long. As I got up to leave to walk to McDonalds, the person sat on the table next to me finally got his bowl of soup. The hotel is of a reasonable standard with a pool and gym. If you want to eat, walk the 5 mins to Boldon colliery retail park.

The person on reception appeared to be on a different planet. She had the scripted spiel to go through, but ask her a question back and she just seemed oblivious to someone talking back. Food is very basic but adequate. Restaurant service is poor. There were only about 6 people dining. Waitress for got our drinks, then forgot the guy on the table next to us. This is a typical hotel for business.

This is a nice hotel in a good location, however the breakfast is not great for the price charged - hot food is not as hot as it should be, and over done.

Great welcome & general facilities. Did not use bar or restaurant on site but it looked welcoming and well positioned. Nice internal courtyard to enjoy drinks. Very close (walking distance) to Asda and a number of fast food options. Bedroom was fine. Lift out of order which was frustrating as I had a large amount of luggage to carry upstairs. Plenty of parking. Would stay again.

Decent gym and pool. Rooms are a little tired. Food is a little inconsistent. Stayed twice, porridge one day and twice run out - it lasts months. Food comes out hot and cold (without meaning to), then they run out of sauce. Staff are very pleasant- but the food ordering needs sorting.

Good hotel well placed for Newcastle and Gateshead areas. - rooms very clean and quiet

It was a great weekend The staff are brilliant, big shout out for them Rooms nice and beds really comfortable