Premier Inn Southend Airport

Tried to book the restaurant got no reply to our email. Booked when we arrived could not have a table till late even though other people turned up without booking and were shown to tables. At the time we were booked table was not ready, staff rearranged tables and knocked cutlery on floor then just picked them up and replaced on tables. Service was very poor. Asked to see manager he was the guy who had knocked the cutlery on the floor. The service in the restaurant is a joke.

First the good news. Very comfortable bed, excellent Flatscreen TV on the wall, room on the ground floor. The bad, it was in the shower over the bath, when I slipped suddenly, landed on my back, and banged my head and elbow on the bottom of the tub. There is no optional bath mat, or ribbed safety part of the bath floor. Was well shaken up, but survived. People should be aware of this. I'd be tempted to bring my own mat if I decided to return.

One night, thankfully only one night. 2nd floor room. Needs a huge revamp. Hotel and rooms are very tired and dated. Comfy bed, and pillows. Air con is hopeless, minimum 19 degrees. Very hot room, wouldn’t want to be there in summer. Mirror attached to robe is only mirror in room. Hairdryer is at that spot but being right outside bathroom door it’s awkward. Not able to sit there, mirror needs to be over desk area. No fridge. No frills. Staff are lovely. Richard even dropped us to our function 4-5 miles away, and offered to collect us. Inexpensive but unlikely to return.

Very disapointed with the Beefeater restaurant, have eaten in a number of other Beefeater restaurants in the past and enjoyed the food, here the food was not hot and bland.

Stayed here for a night. Good hotel up to the usual good standards of premier inns. Kettle, hair dryer, work desk, TV, comfy bed, shower gel and soap all provided. Shame windows don't open far anymore. Friendly staff and service. Didn't need breakfast but it's available at the beefeater next door. Conveniently near the airport if you need to wait for a flight the next day.

A very run down Premier Inn. A builders hotel. Rooms very shabby but clean. Had noisy air con, then moved to room “14” looked like it been burgled. Finally to a room that had no WiFi or even a 4G signal. Staff are nice.

Staff are great and very helpful. Would highly recommend to anyone staying around this area, very clean haven’t got a bad word to stay I’ve stayed quite a few times and I’ve never had a problem. Food next door is also very good and a good price aswell.

We arrived for check in and wasn't informed of where to find our room so had to guess, when we got into the room it smelt musty, the bin was too small for a family room. There was rubbish under 1 of the children's beds, also a stain on 1 duvet cover. Selection for breakfast was good but quality not so good, bacon not cooked enough, eggs overcooked, juice watered down, toasters took too long to toast. The hotel should have a mini fridge or fridge in rooms as I was hoping to bring my oat milk for my morning drinks but nowhere to store it so had to go without my morning drinks until got to breakfast restaurant.

Wasn’t a particularly memorable visit, however I will never forget how much our toilet stunk of cigarettes. We couldn’t leave the bathroom door open as the whole room would be overcome by this toilet water/cigarette combo. We were only looking for a room to stay in while we were mainly exploring away from home which it did serve its purpose but did absolutely nothing other than that. Also sort out that terrible smelling toilet.