We had a great stay at the Waterfront Southport Hotel.
Our original room (331) did not have air conditioning, and as the weather was very hot, we spoke to reception for assistance. Paul was incredibly helpful and professional throughout. He listened carefully to our concerns and immediately tried to find another suitable room. Unfortunately, there wasn’t one available at first.
Later, when a guest cancelled their booking, Paul remembered our situation and quickly arranged for us to move to Room 402. Thanks to his kindness, efficiency and excellent customer service, our family was finally able to enjoy a comfortable night’s sleep in an air-conditioned room.
We are very grateful to Paul for going the extra mile. Staff like him make a real difference. Thank you, Paul, and thank you to the hotel for looking after our family. We would happily stay here again.
自動翻訳