オーセンティック ラグジュアリー ルームズ(Authentic Luxury Rooms)

Let me start by saying I'd give the Authentic Luxury Hotel 6 stars if I could! First thing I noticed is when I would ask questions, I'd get a quick response via *******. And prior to our visit, the staff would ask US questions, i.e., do you need transportation from/to the airport? As soon as we landed in Split, our driver was there with a sign to alert us who we were looking for. He was extremely friendly and made us feel welcomed to Split. We arrived a bit early and were greeted by Ivana (who was fabulous). She told us we could leave our luggage in the reception area (a small office where breakfast is also served) and that they would put them in our room for us when the rooms are ready. Since Americans are used to a "hotel" where it may be multiple floors in one building, it is different in Croatia. The actual hotel has 2 different buildings - 2 of the rooms we were in were just a few steps away in the same building as the office. It was extremely warm & humid so the air conditioning was very welcome! Breakfast consisted of cheeses, meats, croissants, bread, pastries, boiled egg, coffee and juice which was a perfect start to the day. Since we were boarding a ship the next day, we needed help getting our luggage to the boat and we were assisted by Mario (hope I have your name right!). To walk to your boat with luggage is not unusual and we appreciated his help! When returning from our cruise (which was also fabulous) we stayed again especially since it was so wonderful the first time. Our second room was even better. It was in a different building but again, they put our luggage in our room for us. While it was on the second floor (no elevator - old, charming building that is being renovated), we did not have to lug our luggage up those stairs - they took care of that for us. Our updated room was very nice! And when we left the next day, once again, the driver loaded our luggage up for us and off we went back to the Split airport. I would stay here again! ＜3

We had a decent experience at the Authentic Luxury Rooms. Neat and tidy little room within a short walking distance of the old town. Our sea view was only viewable from the bathroom, a lovely view when you’re sitting on the loo. We requested a deluxe double bed but this was two singles pushed together and unfortunately didn’t provide good support as the mattresses were too soft for our liking. The area is nice and quiet and close to a grocery store and to Split Ferry Port and main train station, very convenient location. Breakfast is very basic with mini croissants, spreads, a couple of cold meats and some cheese, fruit, yoghurt, coffee and juices. What really made our experience were the staff, everyone we dealt with were absolutely wonderful, and no request was an inconvenience. Everyone was very friendly and provided exceptional hospitality. Thank you for your excellent and gracious service.

Very nice and modern room less then a 10 minute walk to the Promenade. The rooms are actually in a different location about 5 minutes from where you check in We found out at checkin that they only accept CASH for their rooms, no credit cards. If you do not have the cash on hand they direct you to the ATM machine outside their door that charges 19.9% conversion fee.

T hey were able to check me in early which was very helpful. Good location near the train station

The location is great, our room was big and modern. Would definitely come back

Let me start by saying I'd give the Authentic Luxury Hotel 6 stars if I could! First thing I noticed is when I would ask questions, I'd get a quick response via *******. And the staff would ask questions, i.e., do you need transportation from/to the airport? As soon as we landed in Split, our driver was there with a sign to alert us who we were looking for. He was extremely friendly and made us feel welcomed to Split. We arrived a bit early and were greeted by Ivana (who was fabulous). She told us we could leave our luggage in the reception area (a small office where breakfast is also served) and that they would put them in our room for us when the rooms are ready. Since Americans are used to a "hotel" where it may be multiple floors in one building, it is different in Croatia. The actual hotel has 2 different buildings - 2 of the rooms were just a few steps away in the same building as the office. It was extremely warm & humid so the air conditioning was a welcome! Breakfast consisted of cheeses, meats, croissants, bread, pastries, boiled egg, coffee and juice which was a perfect start to the day. Since we were boarding a ship the next day, we needed help getting our luggage to the boat and we were assisted by Mario (hope I have your name right!). To walk to your boat with luggage is not unusual and we appreciated his help! When returning from our cruise (which was also fabulous) we stayed again especially since it was so wonderful the first time.

Really disappointed. While our room was nice, the entire building was being remodeled around us, I would not be so bothered by this fact if they had told us before we arrived. At one point when leaving the building I had to yell for them to stop so we could walk out the front door because debris was falling from the scaffolding that was all around the building. Really NOT fair ☹️

The hotel staff was very nice and attentive. Our room was on the 3rd floor and there is no elevators. The stairs are steep and dangerous. My daughter fell on the stairs they were very slippery. Breakfast was good.