I was charged a fee for my service animal, even though I called before I arrived to measure it was ok, I was not approached about the animal during my stay, and I called again after I noticed an extra charge on my credit card. I was not notified or given a receipt for this by the hotel. I will never stay at a Holiday Inn Express, or any related properties, nor will I ever recommend one. The manager, Nate, was also very rude over he phone.
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