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このホテルはお得なホテルのようでしたが、大きな問題がありました。何度か試しても、スタッフでさえキーカードが使えませんでした。別の部屋を用意してもらいましたが、残念ながら薬、女性用衛生用品、トイレタリー、食べ物/水は利用できませんでした。メンテナンス担当者がいつ対応してくれるのか、最新情報がなかったため、サービススコアから減点しました。Trip のカスタマー サービスによると、サポートしようとした電話に誰も出なかったそうです。問い合わせて初めて、翌朝までロックアウトされると知らされました。その結果、外出して必需品を購入しなければなりませんでした。費用と不便さにもかかわらず、Trip.com が提供してくれたのは 5 ドルのコインだけで、これは受け入れられません。ホテルはカードに返金すると言いましたが、Trip で予約したため、何もできませんでした。 とはいえ、スタッフは丁寧でプロフェッショナルで、スタッフの 1 人が電話の充電ケーブルを貸してくれたので、ありがたかったです。 部屋自体は清潔で、ベッドはとても快適で、これが滞在中の最高の部分でした。 朝食: 朝食はお勧めしません。提供されるものは他のホテルとほとんど同じですが、調理が不十分なようです。たとえば、ソーセージは解凍したばかりのようで、室温よりも冷たかったです。*は水っぽく、底が焦げたせいか茶色い塊が入っていました。 要約: 必要なものは最小限で、キーカードと朝食のトラブルがなければ、これは価値のあるものだったでしょう。緊急事態が発生した場合にホテルに部屋に入る手段がないのは心配です。

This is my third stay with this building and my last. The hotel itself is not that bad except the room key situation that they have there is seriously flawed. Every time that I'd go to the 7th floor I'd have to come back down and get them to reprogram my key. I made certain that it was nowhere around my phone or anything else that would demagnetize it. The front desk clerk had the audacity to tell me every time you leave the building you have to get a new key. Which I don't believe. This is the second trip that I've had where this has happened every single night of my stay and frankly there's hotels out there just as good without this issue.

Staff was very helpful- quick to address anything I needed. A few housekeeping things in the room that are quick fixes. Would stay again!

Centrally located in Springfield. Good staff. Clean rooms that could use some updates. Free parking.

staff was slow to come out to help when you where at the desk. I needed to do laundry they advertise self laundry and I went all over looking for the laundry room only to find out it was not operational at this time. Our tolite got plugged and my husband had to go to the desk at wait forever to be handed a plunger to bring back to the room; and then had to bring back down to the desk. Room was clean and they are just taking over the hotel. Price should have been cheaper for what you get.

Staff was friendly. Room was clean Hotel is in process of upgrading. Suggestion from me is add a bottle filler to your fitness center.

Drywall ceiling was cracked was offered a new room by staff no fridge no microwave in room staff was friendly and helpfull .

From my arrival, I was met with kindness and efficiency. The lobby was clean and nicely decorated. When I got to my room on floor 7, everything was tidy and well appointed. I had ample linens and toiletries. Within five minutes, the front desk called inquiring if my room was adequate. I appreciated that next level of hospitality. I had a small issue with a floor lamp not working and that was replaced within minutes. I stayed Wednesday through Saturday and each morning our lite breakfast was good and the breakfast room clean and stocked. I appreciated the variety of teas available and I also appreciated the communication in advance that breakfast would be lighter as they transitioned to a Trademark property. Regardless, we were pleased and fed. Parking was ample and free. I felt safe during my visit. I will admit that I read the varying reviews prior to arrival, some of which were concerning. Still, with a very good rate and convenience to my friend’s home (I was in town for a funeral), I decided to take a chance. I am glad I did. I honestly do not understand some of the other poor reviews. I am picky and I found my stay to be lovely.

this was our 4th time here, used to be good. first they said they were under renovations WHERE? couldnt find ice. limited breakfast means NO food, cold coffee, maybe an apple cereal no milk, waffle station no mix, to make any, a few muffins, absolutly nothing,, coffee in the room means no creamer,sugar, stirrer. the good thing was the bed was good and clean . will NOT stay again