ベストウェスタン スプリングフィールド(Best Western Springfield)

It was a very good stay! Clean and nice service! Will come again for sure!

Kkkkkkkkkkkkkkkkkk

很不錯的一個酒店，早餐比較豐富，非常整潔。衹有前台經理和泳池安全人講英文，房間清潔及其他維修人員都基本是南美認人，不怎麼講英文。但是很勤快。泳池特別棒，可惜在美國勞動節後關閉了。季節原因。前台有時是電腦值班，有個設備，全程有個服務員在線，check out的時候趕上了，挺方便，也覺得挺好玩😸 位置離spingfeild.mall 走路10分鐘吧，去地鐵站要打個車6分鐘，走着可夠嗆。開車去哪還是很方便的。

可以 物有所值

Good, but in our two queen bed room we didn’t have a fridge, microwave. Breakfast was good. Room was clean and I liked shampoo, soup smells were good like a chocolate or coconut.

All in all we had a wonderful experience. All members of the staff were very friendly and helpful. One suggestion is that the paint in the rooms be touched up, if not repainted. The other, is our room had an joining room. The cable for the TV was loose and laid on top of the carpet across the entry and had a loop of excess. If someone is using both rooms, it would be a major trip hazard. Otherwise it was very nice and did what we needed; a place to sleep while we visited family in the area.

Staff ignored basic questions. Bed bugs on premise noticed. Room was facing highway, road noise hard to sleep.

We went for a family get together for the wknd and. When we checked in the room looked fine but smelled funny. We rushed put our stuff down and went to meet up with family. Came back to settle down and started to find small roaches in the bathroom and the following morning our daughter found a bigger roach in the bathroom. Went downstairs to let the front desk know what was going on. we asked for some type of compensation and a room change. She insisted that they were not going to compensate anything and only change our room. They can offer us points thru their app but what good does that do for me if i dont have the app nor care to download it for what?! I will be contacting the corporate office due to the poor service. They also gave a “goodie” bag as a peace offer which just had 2 bags of goldfish and a water! Really!! Smh! Some kind of peace offer. Another couple we met downstairs were also not happy with their stay at this location. Says alot !

The only thing they need to chance is the breakfast hour, 7 am is a little late for the people wake up early . Everything else is perfect.