voco セント オーガスティン ヒストリック エリア IHG ホテル(Voco ST. Augustine - Historic Area)

系統崩潰無法及時入住😫😫😫

The bathtub was awful not only did it drip the whole time it looked awful (see pics) dresser between beds had something splattered on them/ yuck. Shower glass petition is not good when actually taking a shower. Water hits your body and splashes onto the floor beyond the partition . I know they’re going for a boutique look, but these partitions are unpractical. Husband ordered shrimp and grits for breakfast. Menu said they were to have dried tomatoes, bacon and a cheese ( none added) The chef walked by and asked how it was my husband told him about the dish not having what was said on the menu. He replied “ I use my own recipe “ We have stayed here at least 4 times before this last visit. We thought it was really nice, unfortunately it has not been kept up

The restaurant was not open and no one mentioned it to us when we checked in. Menus were out but no service. Everyone was pleasant and rooms were good.

This hotel.is very clean and stylish. The front desk staff was welcoming and helpful . The area around hotel is clean and safe .

The room we booked was small, but easy on the eyes. Thoughtful decorative touches made it feel like a nice place to be. Conveniently located within minutes of downtown but without the hustle and bustle. The bed was reasonably comfortable - one of the better hotel beds I've slept in. Staff was nice and welcoming, although our interactions were brief. No complains!

Great hotel & customer service! Booked a double queen room and was able to change to a King since we’re a couple with a small baby. Only negative (for me) was that the shower water was very cold but I like very hot showers. My husband doesn’t and he didn’t find an issue with the water temperature.

Nice clean hotel, staff very friendly, went out of the way to accommodate our needs. Parking under hotel convenient, nice bar and friendly bartender. Hotel had golf cart transportation for a nominal fee over to city. Came and picked us up when we called to come back to hotel. Driver Eric was excellent. Only complaint we had was shower was luke warm. Didn’t get hot as we took cool showers. Talked with another guest who said same thing. Overall would go back again this spring and enjoy the pool.

The rooms are clean and recently upgraded. The location is good… a brisk walk to downtown but the guys behind the desk were really nice and helpful

Elevator did not work had to carry luggage 2 flights to stairs up and back. Overvall the stay way fine. But no view, choice of busy street or parking lot. Breakfast was good. Location wasn't bad to walk to old town