Once a month for the last 3 months, I have been booking and recommending to friends, to book into this hotel for our monthly outing to Malta (from Gozo.) I book between 6 and 8 rooms a month and have been very pleased (and written good reviews,) however, my recent visit left me very upset and disappointed. There is a new receptionist (Simone? has been there 3 weeks,) who is extremely rude, arrogant and autocratic in the way that he handles guests. After our night out with friends, we congregated in the lounge area for a few night caps. I decided to go to bed and asked the night receptionist (Joseph,) to accompany me to be door, to open it with my key (the lock was difficult to open.) He showed me the trick to opening the door and I asked him to give the key to my husband so he could get in later. At around 5:30, I awoke and realised my husband was still downstairs. I got dressed, left the door ajar and headed downstairs, where he was chatting with the remaining group of friends. He said he was just coming, so I went back up stairs but kept the door ajar for my husband, as I know the lock is difficult. A couple of hours later, I went to go to reception, to see if I could do a late checkout. I couldn't find the key anywhere in our room, so at reception, I asked if a key was left in the lounge. This is when the new receptionist showed his colours. He told me, that the place had been cleaned up before he arrived and that they only found a mask, which they discarded. I then started to sort the late checkout. He phoned reservations and said, that late check out was available for 25 euro. The room I booked, was only 30 euro, so I asked if it was possible to book an extra night instead. He accused me of lying and said it was not possible to book a (triple) room (which is what I booked,) for less price than a double room. I insisted that I was correct. I asked him to check the booking and there it was, 3 triple rooms, booked at 30 Euro each. With no apology, he informed me, that if I wanted that price, I would have to check out and check back in again at 3?! I decided to just book the late checkout. I paid in cash and wasn't given a receipt, which I found unusual. Whilst out for breakfast, my husband rang me and I asked him about the room key. He said, to his recollection, he wasn't given the room key. When I asked the rest of our group, they also have no recollection of him being given the key. When I returned, my husband and friends were searching the lounge area (again) to try and find the key. The receptionist was not interested in anything I had to say. He did not believe me, that I had asked the night receptionist to open the door. He showed no interest in my problem, with casual looking around and in a dismisive manner, he concluded that I must have the key. His accusing manner was quite upsetting. I packed the suitcase and checked out. The receptionist phoned the manager and the cost of the key happens to be the 50 euro deposit (that everyon
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