ウィステイ スイーツ - コビントン マンデビル(WeStay Suites - Covington/Mandeville)

Toilet didnt work. Water wouldnt go out the bathtub. Refrigerator had rust on it and didnt work we had to put our food in the freezer so it didnt spoil. No manager to talk to on duty. Im never staying here again. Very dirty and dusty. We sneezed all night.

The location was good - right off the Interstate. The hotel was very quiet. The beds were uncomfortable, as were the pillows. One of the elevators smelled like stale cigarette smoke and the hallway smelled like wet, limp salad.

I booked this hotel for a week. The very first night, it stormed and water started pouring in through the top of my window. I immediately notified the front desk in to which she just seemed confused and wasn’t much help. I asked if I could switch rooms and she said she would ‘text’ management and ask. I never got a reply for her for a while. She eventually came back to my room and said I couldn’t switch rooms till the next day and put a bunch of towels on the window sill and on the carpet. The room wasn’t cleaned properly either— along with the completely SHREDDED comforter they had on the bed. Why would you keep that there? The next day I asked the gentleman at the front desk if I could switch rooms, he kindly switched me. When I got to the new room, the handle in the shower was broke, the closet door was off the track leaning against the wall, none of the phones in either of the rooms worked, and to top it off there was a ROACH crawling across the desk. I have never felt so disgusted and uncomfortable at a hotel stay before. Not to mention, they didn’t do housekeeping once even when I asked them to when they came around to their ‘weekly’ housekeeping. If you need towels, you have to take yours downstairs and exchange them and the person doing it will act annoyed because you interrupted their FaceTime call with their friend. You also have to walk your trash to the dumpster. The staff was nothing but lazy and disrespectful.

The room was nice sized, but had some major issues which threw me off. If I'd known of the policies of the hotel I would have managed it differently. Here's what I would have done: brought my own drinking glasses, hangers, hair dryer, pillows and ice. The furniture in the room needs re-painting or staining--lots of wear and tear. There was a kitchenette with a refrigerator/ice maker, but it was not turned on. No ice and no ice machines in the hotel. We had an issue with the TV turning itself off. The front desk person graciously came to our room to help and secured the cord that was loose. The room was clean. There was no in-room coffee, but it was supplied in the lobby in the morning.

Reasonably priced, clean rooms, friendly staff, and pet friendly. Great suites for extended stays.

Visiting family for the holidays. Place was easily accessible and very clean and convenient. Only negative was lack of water pressure in shower.

For the price, it was fine enough, but be warned--if you are looking for a clean hotel room this ain't it! Carpet was super sticky, trash under the bed, bathroom had mold. Also, the water wasn't very hot in the shower and there seemed to be mold in the room beyond the bathroom given the allergic reaction I had. Be careful if you're on the first floor--the windows in the room were cracked open and unlocked when I arrived. Front desk staff was very nice and coffee in the morning was good. A bit tricky to access but not far from I-12, which was perfect for me.

I liked the larger room but don't like having to walk so far to smoke / no outside door to the room.

Great place. We are in Covington on a regular basis and stay here each time. Nice, clean and safe. Need coffee pots in the room though.