ザ スティームボート グランド(The Steamboat Grand)

We love staying at the Steamboat Grand! The location is fantastic to walk to the mountain and village, and we love the pool options and rooms are great. Only downside is having to pay extra for parking, and we haven’t really thought that the restaurant is that great, but plenty of great food options in the village or downtown. Have stayed for two years in a row now and will likely be back next year!

Great location for skiing! Complimentary coffee only until 7am each morning which is silly. Front desk staff okay - housekeeping staff excellent. Rooms need updating but public areas of hotel were great.

Found what appears to be a mouse chip on the dining table. Also found some suspicious white stains on a maroon chair in room 621. Finally there was a long brown hair on top of the toilet. It was pretty gross.

Went for the weekend with my fiancé, get to hotel, no one to help greet, or help with bags which is totally fine. Paid for valet service, which I had to go and retrieve my car multiple times because they were too “busy”. The hotel room was nice, until we drew a bath and the water was yellow/green and looked like pee dirty water. Once we saw that, we started the sink and the water was the same there. We brought it to their attention bc I work in the same industry and they claimed it was bc the pipes haven’t been run in a while which seemed crazy. They offered to refund some for the nights and upon checking out, nothing was compensated and they claimed that housekeeping cleaned the pipes. But we missed out of two nights bc of dirty water in the bath and sink. And lack of help with valet and bell service for a high end hotel was disappointing for our first time in steamboat. For the price of the hotel. Look elsewhere

I had an issue with the staff member working when I was checking out at 7am on 2/20. He never asked may I help you, he made me stand there forever until someone else arrived. He was incredibly unfriendly and should not be in customer service.

The rooms were larger than expected. Free hot chocolate in the main area. Very festive decorations. The staff was professional and polite.

I liked the location and the room layout, but the room, tub, and towels were dirty. A change in bed linens is an extra charge.

Great location. Hotel staff were amazing and accommodated every any concern we had. Bellman were awesome; very friendly, helpful w the shuttle and good guys. Cleaning staff didn’t come the first day, second day they didn’t leave towels or coffee, third day they came at 8am (which was super annoying for us relaxing), the coffee pot in the room had a used coffee filter that never got cleaned out while we were there and was there prior to us getting our room. The pool and hot tube was fun.

Kitchen well set up. Neither shower head was working and maintenance did NOTHING to rectify and i had to go to Walmart to buy shower heads so i could bathe. Also housekeeping left my door wide open when they were done