タウンプレース・スイート・エイムズ(TownePlace Suites Ames)

Great staff and very friendly.

There are many Ames lodging options, and we have explored most of them over the years, but Marriott's TownePlace Suites of Ames is right at the top of the choices. It offers a solid combination of pricing, location, staff, customer service, amenities, and overall experience.

This is the 2nd time we've stayed at this hotel. It's just off I-35 but a quick drive to ISU. We will be back next time we're in town. The hotel is very clean and quiet. The in-room kitchen is very convenient. The breakfast was just OK, but free, so can't complain. We were able to check in early through the app, and our room was ready around 1pm, before we even got to town. I saw a sign that pets were welcome, but never heard or saw any.

They were in the process of renovating parts of the hotel which was a little loud at times but overall it was a good experience.

Nice, clean hotel, very friendly & welcoming staff. Beds weren't overly comfortable. Would've been nice to know that it was under construction, I believe that should be disclosed when booking. I think it was a high demand weekend & prices were high.

Great place to stay with a large family! The staff was fantastic and extremely kind to us! They made sure we had everything we needed!

Hotel was in very good condition. We were in town for the Boone Supernationals, which run late into the night, and we would not normally leave for the day until 1pm. Only complaint was that we did not get houskeeping services for the entire 6 days we were there. The one day I asked if we could get clean sheets and towels, housekeeping was gone, so I said to make sure they came the next day, and they did not. That's my only complaint. Otherwisse, good overall experience.

It was a one-nighter which is always perfect with this brand of hotel. We don't expect a lot of amenities so it was enjoyable to have a manager on duty shows us lots of attention. The hotel was not busy so we checked in early. We had laundry to do which made this stay that much more valuable. The locations is a little off the beaten path, surrounded by other chain hotels. But getting in and out was easy. A very pleasant stay.

All excellent except the deposit’s release process - till now, 5 business days passed but I do not receive the deposit return of 120$. Pls help me to solve this issue ASAP