サンウェイ ラグーン ホテル (フォーマリー サンウェイ クリオ ホテル)(Sunway Lagoon Hotel , Formerly Sunway Clio Hotel)

酒店大堂是紅色裝修，特別像**和KT V，走進去有點壓抑……房間有點舊，服務一般，800多價位非常失望；酒店周邊的居民區看起來不好，很多黑皮膚外勞；去市區要40分鐘；但是連結酒店有非常大的雙威商場和遊樂場；彌補遺憾吧～

Very bad experience for a renowned brand in Hotel. A lot of watermark on the table and sink. Its not even cleaned properly. The shower head is very very disgusting! (Can refer to the picture - room 13014). PARKING WITH A FEE. Other than that, my has breakfast included but the receptionist failed to mention regarding my breakfast inclusion and the location. I had to call the customer service myself regarding it. Other lower star hotels are doing much more great job in customer service as well as cleanliness!

Booked a deluxe plus executive room. Arrived late around 6pm, check in duration is ok, but the check in counter is expressionless and not very welcoming. Asked for a baby cot and higher floor away from the ground noise, given level 16 out of 26 floors. Unfortunately didn't realized all executive rooms are connected rooms and the connecting door is a safety concern especially with a young kid along. Was told no other rooms avail. Free breakfast for 2 adults only specifically highlighted by the check in staff though my kid is only 3 and was told dine for free next day at the cafe. Shower head was leaking and had to call to replace. Cleanliness of room is ok, still have dirt and dust here and there. Bed is comfy. Was a corner room and the corner window was not covered properly by the curtain resulting in early morning sunlight shining directly to my head and pillow areas. Not a very good sleep for two nights. See attached photo. No free parking which is disappointing given they have so much parking lots on a huge estate. Cost 15RM a day. The only plus is the good location link to sunway city mall.

I have stayed in Sunway resort hotel before, and decided to try this hotel. Expectation the service at par like sunway resort but I was wrong. No one greeted us when reaching the lobby. Upon check in the front desk the staff didn’t even greet us hello or welcome, so occupied with the computer screen. After check in the room didn’t smell nice, dust at the side of the bed. And the shower drain clogged. Need to wait for 15min till the water slowly going down. Plus point is the breakfast buffet and location to sunway lagoon. Not going to stay here again

Overall, great stay at Sunway Lagoon Hotel. Buffet breakfast was great with a wide variety of food and beverages to choose from. Friendly and helpful staff during the check in/check out process.