The receptionists are rude, they won't welcome or smile. Don't even dare to ask if the check-in is available earlier, their answer will be: Read the wall, it says CHECK-IN AT 2 PM!!!. I know that it's completely up to them to check you in or not, but please give me a polite answer, I am your client. The rooms are dirty. We have something spilled on the wall (image attached), and the couch we had in the room had some awful stains (image attached), luckily we found what to cover it with, but this room isn't very pleasing to stay in. If you are looking to drink some cool beverages, good look, all the beverages have 0 taste like being mixed with water (tastes like sink water), an image of a Coca-Cola is attached YEP, THAT'S COCA COLA, its the first time in a hotel we had to buy water from the local store. The food is more often not good than good, I have attached an image of the fries, they just heated up the fries made on the previous meal. Oh, almost forgot, they have a SECURITY GUY that will try to take care of your vacation, will make remarks and he's also very unprofessional and rude since we were a big company, sometimes we wanted to connect 2 tables to make a large one, he came to us and shouted that we need to stop. (I completely understand that it's their right, and I don't have anything against that, but he could at least come and say something like "Excuse me, could you please not move the tables". Also, if you are planning to chill with your family or friends at night, not a chance, the security guy will make everyone go into their rooms at 11:30 PM (like in kindergarten HA HA), never seen that kind of attitude before. Also, he will be rude here too, he just taps on your shoulder and points where to go. In conclusion: The hotel's service is very awful, with zero management ethic and zero care for their customers. Except maybe the people that clean after you at the restaurant, they seem like nice people that will smile at you. I strongly recommend looking better for a hotel and try avoiding Riva.
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