アリア セントラ ホテル スラバヤ(Aria Centra Surabaya)

ホテルは素晴らしい朝食ビュッフェと優れたサービスを備えています。アメニティは新しいです。唯一の欠点は、バスルームが十分にきれいではなかったことです。

滞在をもう一晩延長する予定であることを事前にアドバイスしたにもかかわらず、フロントデスクチームに連絡も引き継ぎもありませんでした。まだスタッフからチェックアウトのリマインダーが来ています。

ホテルの清潔さはとてもきれいですが、スイミングプールはありません。部屋は広々としていて、フロアカーペットはありません。朝食は普通です。この問題については、「」にあるため、この場所を使用することを強くお勧めします。

部屋は広々としていますが、14℃なのに部屋のエアコンはとても暑いです

Good hotel, but the toilet facilities not enough clean, under bed have a lot of dust. The cleaning service need do more clean. Thank you.

Great location near the train station. Friendly staff, English spoken. Large room with huge comfortable bed, very clean, excellent hot shower. We arrived from Bromo lacking sleep and slept peacefully here for 10 hours, very quiet, good soundproofing. There was a damp patch on the wall (see photo) but the room itself was not damp so not a problem, and we did kill a couple of small roaches but again not a problem. Nice views of the city. Excellent breakfast of fresh fruit and asian choices, enjoyed the sauteed greens, veg curry, tofu and tempe. We enjoyed our stay very much, refreshed and ready for our onward journey to Yogyakarta. Highly recommend, would stay again. To improve, the hotel could provide filtered water dispensers to remove the need for plastic bottled water in rooms.

Bedsheet is very dirty and yellowish, breakfast choice not much

Shoutout to the trainee for all the assistance. Really need to improve on the cleanliness as towel and bed sheets have stains. Also no iron board provided. Have requested twice at reception desk but didn’t received it at all. Called again, same didn’t received it. Follow up call was made again and staff informed we have to use iron without iron board as hotel doesn’t provide it. When I ask how Im supposed to do ironing without the iron board, she says just iron on the bed as all guests dis the same. During check out I did mentioned this is the shortcomings that I experienced and the lady at the reception says we have to request which I did request few times. So disappointed 🤦🏻♀️