The Team is pretty rigid when it comes to norms.. front desk is supposed to be smiling and welcoming, but my experience with Ms. rachna was otherwise! always frowning!! Ms Anjali was ok at the frontdesk but pretty confused. Mr. Mohit was the only face saver perhaps the hotel has!! However the team at the FO that serves drinks and all and the guards at the gate are more welcoming than the front desk team! The Hotel is a complete Vegetarian property & pretty evident in the lavish buffet spread at breakfast and dinner. However, may be the team needs more traininbg in terms of making the guests more comfortable with food and overall experience. We visited during the Navratris, with Onion Garlic restriction our options were limited, and not much was offered by the kitchen in support of that. Perhaps u can have a seperate counter for Navratri food. The housekeeping team is also good but not very accurate with their work, the beds are not comfortable, woke up to neckache every morning! Guys, please do a self evaluation and please improve!
自動翻訳