Hyatt Regency Suzhou

酒店旁路面裝修，但凡早點知道絕不會選這家，而且在其他側有空房的情況下，還正好被安排到裝修路面正上方。 真的很吵很吵。早上7點多開工，根本沒法睡（特別是靠窗的床，時不時同頻共震 最離譜的是退房提出這點，工作人員説裝修是換位子的，前兩天在別的房間吵（？？但凡看過都不會睜眼説瞎話吧，衹有一側施工，另外兩側都不靠）還説施工很快結束（這怎麼看都不是很快結束的樣子） 這態度也是…神奇🙈

踩了個大坑，住過一次再也不會住了，奉勸大家千萬不要選這家凱悦酒店，希望他早點倒閉，如果想住金雞湖附近的豪華酒店，請選擇旁邊的洲際或者香格里拉。 我認為這家凱悦酒店是江蘇省最差的酒店，沒有之一，給一星都嫌多，訂房之前未提前告知樓下道路施工，網上交了錢之後拒絕退款，與酒店多次溝通無效。 到了之後給了一間最差的房間，施工的噪音特別大，根本沒法住，衹提供兩個耳塞，管個屁用，你看電視帶耳塞嗎？ 房間裏什麼設施都沒有，哪有什麼電動馬桶，電視上都是雪花，吹風機不能正常使用，一瓶水也捨不得給你，真是摳門摳到極致，地毯又臟又破，花蚊子還特別多，根本無法入睡，環境比快捷酒店還次，客房服務人員態度非常惡劣，推門就進根本不敲門。 酒店前台站着兩女一男，退房的時候一直在拉着個臭臉，甚至不給好評連按金都不退你，鬧了半天你這些所謂的好評，都是威逼利誘刷出來的啊，可憐了我這2000塊錢房費就當餵了狗吧。

避坑，千萬不要在去了 1，隔壁施工，早上七點多開始打樁 2，房間有點舊，地毯臟，房間裏面不開空調有味道，有蚊子 3，游泳池全是學游泳的孩子，游泳池兩邊都是教練走來走去，都不隔開專門的泳道。太差了 4，洗浴間亂七八糟的，沒有乾淨毛巾，堆堆稀爛

Overall, my experience staying at the Suzhou Regency Hyatt was just “ok”. Which is a shame because I chose the Hyatt brand based on it’s standard of high service and quality. We told the hotel ahead of time that it was a special event for us but all that awaited us was a simple “swan” design set on the bed, in which almost every hotel in China does even without asking. In addition, there was a note left by the bed to give a 5 star review because of it. Later the next morning, as we were about to just jump into the 3F pool, we were informed to buy a swimming cap to swim. First off, I don’t mind the swimming cap rule as every hotel is different, but please inform your staff to remind guests before entering the pool area, not after the fact. At the end of the day, for the price we paid, there are many other hotel options around the same area that may give a better experience or service.

Thank you to the team for an excellent experience, including Joyce who took great care of all guests!

國慶臨時去住的，價格合理，離誠品書店很近，晚上去逛街真方便。感謝前台的小哥滿足我的要求，看到了湖景和大褲衩讓這次旅行更加添彩。還要誇誇早餐，品種多而且好吃😋。留下了美好印象下次還選凱悦。

位置和風景就如酒店如訴，好評！順便誇誇凱悦早餐這個小籠包，是我吃過最好吃的小籠包了，包小籠包的小姐姐辛苦了，全程現包現蒸！來的朋友一定要嘗這個！對啦，樓下在施工地鐵，有些聲音。

Very excellent room and service Appreciate Joyce for her great support during my stay

First time in Suzhou, manager FLY at Hyatt was so exceptionally helpful. Travelling with my 4 and 9 year old, FLY was super accommodating and helped with all my requests small and big, kids had so much fun, I’ll definitely be back again!! 👍