The hotel facilities are fine, but the service at the front desk is terrible.
I arrived to checking, without even looking at her computer or my ID,
the clerk said "I don't have reservation for you" in a very unfriendly tone.
I gave her my ID she repeated, ""I don't have reservation for you".
Then she looked in her computer ... and found my reservation.
This is either bad recrui**ent, bad training or lack of follow-up.
It is a hotel management issue.
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