The staff are more interested in being on their phones that answering the hotel phone or dealing with issues, My booking included breakfast but they wanted me pay for it , it’s was agreed it’s was included , until breakfast time and a staff swap , same again not , included , if,I want I must pay. My leaving time was planned around breakfast , so no time to argue , a complaint to the agent but response from hotel manager was the same , no refund . First time I’ve encountered this and the la first and last time I will stay here
自動翻訳