ホテル ムラノ(Hotel Murano)

The amenities aren’t what they used to be. Allot has changed but the staff is amazing.

停車還收費，幾百刀

Hotel is showing its age. Carpet in main hall is lifted quite a bit causing trip hazard. Carpet in front of room refrigerator was permanently stained/ or dirty worn out. Sink had cracks in it. Not what I expected for 200.00 night room. Also 26.00 parking. Really???

Staff was pleasant. Hotel lobby gorgeous. The bathroom vanity design left much to be desired as grim gets stuck between the glass top and the metal frame, making it look unsanitary. Housekeeping tried coming in our room despite the DND sign hung on the door. Thank goodness we had the additional lock on. 10 min later the clerk called and said we checked out. I assure you we had not. She said someone else must have provided a wrong room number. Once again I was asked then I was asked when I was planning on checking out. 11 at check out time. She did apologize but our morning was ruffled by then

Beautiful hotel in downtown Tacoma. The staff was excellent. The glass art throughout the hotel is so unique you have to take time to see it all.

Perfect! Wonderful experience, from check in, dinner, everything was perfect. Thank you to everyone at the hotel.

Nice hotel, best fastest elevators I’ve ever seen. Not happy about paying $26 per night to park. Should have coffee in lobby available, had to go to 4th floor area for coffee, but free refill is nice. Thanks for everything!

The property was a bit disappointing. When I checked in, no one mentioned that housekeeping had to be requested 24 hours in advance. So in 3 days my room was never able to be cleaned. The front desk staff was apathetic to my request. Rooms are basic and WiFi doesn’t work well - well, it didn’t work at all on the 16th floor so I had to go to the lobby to work. Parking lot was often full and there was no valet. Average stay.

For the second consecutive stay the television didn’t work. When we asked maintenance to fix it they told us even if we moved rooms the tv in the other room probably wouldn’t work. Disappointing!