ザ Q ホテル & レストラン(The Q Hotel)

The staff were not always present in the lobby in time you need assistance. The room is not so clean as expecting.

HONEST REVIEW to help those who are looking for Accommodation & Events Place for their future events. 1. SAFETY & SECURITY a. Gates are always open & NO GUARDS ON DUTY. Nearby residents can go run in and out without them noticing. b. Some Sliding doors do not have lock (*Room with Veranda) c. NO OFFLIMIT SIGN / CAUTION for veranda with broken door on 2nd floor. d. NO Fire Escape Signs, Room Evacuation Plans, etc. 2. ROOM a. Neat but OLD b. Some rooms DO NOT HAVE WINDOWS for ventilation c. Old towels d. Bathrooms are FILTHY and CREEPY e. FAULTY shower doors f. Bath Tub and shower area are FILTHY g. NO WATER specifically in Morning around 3 a.m. h. Poor acoustics with its thin walls and doors, you can hear the other room's tv. i. Not PWD friendly. High and not compliant PWD ramps and stairs. 3. EVENTS PLACE a. Good Price for the Package b. Gardens are well trimmed and maintained. c. Has installed Curtain Drapes as stated on the Package d. Spacious Venue e. Chandeliers are NOT WORKING on the day of the wedding (*thanks to the Lights & Sounds that made it unnoticeable) f. Airconditioned Venue but SOME ARE NOT WORKING and has LEAKS inside the events place *the Hotel only provided a pail as temporary solution and NO CAUTION/WARNING SIGNAGE g. Comfort Rooms - NO HOTEL PERSONNEL WAS ASSIGNED TO MONITOR ITS CLEANLINESS *our guests mentioned that it was FILTHY h. Projector & Projector Screen, provided but was NOT INSTALLED by the Hotel during the Event i. LIMITED Parking Space j. NO PARKING VALLET/ASSISTANT k. NO DESIGNATED PANTRY for Caterer 4. CATERING & EVENT STYLING - ( Julianna's Catering by Myla Lava ) a. Ensures that everything we need during the event will be available b. Event Host - Mr. Nobert Dalida - Lively and easy to work with c. Event Venue Styling - All of our requests was met by the Caterer d. Presentable and attentive catering staffs e. Food - was served as what we agreed during the Food Tasting Meeting f. Well Presented Overflowing Grazing Table g. Trustworthy Supplier 4. HOTEL FOOD Ø Breakfast was NOT SERVED ON TIME as agreed night before the event due to Lack of Supplies. 5. CUSTOMER SERVICE a. NO FRONTDESK STAFF AND SECURITY ON DUTY when our HMUA Team & Photo Video Team Arrived 3AM in the morning b. Some staffs are polite and approachable c. Manager - Responsive into inquiries specially in Messenger and offers options/solutions to concerns d. General Manager - With her minimal interaction, RUDE & UNPROFESSIONAL e. UNAUTHORIZED sharing of Private Conversation in Messenger The place and location was nice for the price. But when the consequence are the cons presented above, would NOT RECOMMENDED at all. Our day would have been perfect if these issues and service were resolved in a better way. We're wishing that these can be improved for their next clients.

In dire need of further improvement. Rooms weren't equally maintained, unsatisfying and weren't exactly inviting— similar to the staff that lacked common guest courtesy and hospitality during our stay.

Not recommended. Rooms and facilities doesnt match the idea of a hotel. Complaints were not entertained but rather criticized. Too much charges for a cheap experience. The hotel doesnt even have security which is alarming especially because it is located in a secluded area.

They do not meet the basic standard offerings of a hotel. No security on site. Standard rooms has no natural light and ventilation. Its basically a storage room with a bed. Definitely not recommended.

Very low water pressure. Aircon is faulty, we barely slept since it goes off from to time to time, room has no windows so the heat is intolerable. Floors are cracked. Cabinet interiors are dusty, best to keep your clothes in your suitcase.