Pullman Taiyuan

The hotel room is clean but unfortunately it still have smoking smell though we request for a non smoking room

The hotel itself is located out in the far Northeast of the city, in a quiet location, but easily accessible by the fast roads. It is opposite a shopping mall with everything you need such as coffee shop, fast food etc. Conveniece store also just across the street. Check-in was easy and straight-forward and the hotel is clean and modern. The room was well-appointed with everything I needed and the best thing was the amazing bed, which was super-comfortable! Breakfast is excellent and has both Western and Chinese buffet options. Plenty of choice here! Service was fantastic for this stay. The second day we had a power blackout for an hour or so because of engineers across the street. The staff dealt with it very well and made sure I was looked after. Swimming pool is good too. Recommend.

Having lived in private residence at an overseas Pullman Hotel, this Pullman is different. Pros: - Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process). - Comfy beds and pillows. - The softest and best bathrobes! - Yoga mat in the room in a nice touch Cons: - A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night. - Unfortunately the executive lounge was not open and your only other option is the lobby. - No spa - Only one restaurant open at night and no room service - Is in need of more regular general maintenance Room for improvement: - While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice. - Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free. - Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a lot better).

Nice hotel the agent Aaron. really kind Will come back next time

[OK][OK][OK][OK][OK][OK][OK]

Very friendly front desk staff. The local was ideal near a mall and shops. Breakfast was a good mix of western and Chinese style foods.

The service was great! The manager spoke English with us and was super friendly!

絕對的星級酒店，裝修豪華，房間面積大，大堂很氣派，大家可以放心入住。 服務：服務熱情周到，入住的時候給了兩張房卡，同時熱情告知早餐在二樓，和出停車場是可以到前台掃碼免費離場。停車場電梯和客房電梯不互通，需要到一樓換乘電梯，客房區域有4部電梯，等電梯很方便。 衞生：星級酒店的標準和服務，房間一塵不染，連櫃子裏面都沒有塵土。我有一次把垃圾放在了樓道電梯旁的垃圾桶旁邊，過一會坐電梯時發現垃圾已經被清理掉了。 環境：酒店位置很好，就在快速路旁邊，出快速路後也就幾百米，需要注意的是，酒店門口的路不大，不過衹要按照導航行駛就行。酒店旁邊是居民區和學校，衹有一側臨街，但是隔音很好，聽不到公路、樓道和隔壁的聲音。 設施：停車非常方便，有專屬的地下停車場，直接導航至酒店就可以，停車場出入口就在酒店大堂旁邊。房間裏有冰箱，裏面有飲料和零食，插座也很多，櫃子裏面還有備用的乳膠枕，浴缸旁邊還提供了潤膚乳。 早餐：早餐很棒，餐廳非常大，我是五一期間入住的，但是兩個早上到2樓餐廳吃早餐時都有位置。餐廳有麪條餛飩、炒飯煎餃、麪包、蒸的麪食，還有各種水果、小菜、飲品、水果，還有一大鍋羊雜湯，而且還有兩個咖啡機。總之，餐食種類豐富、餐食供應迅速、餐廳服務人員很周到，還會幫忙打咖啡並送到座位上，收拾碗筷的速度也很快。 周邊：旁邊就是富力廣場，超市、飯館、商店都齊全，開車2分鐘就到，車可以停到商場地下停車場，上到一樓就有一家叫做貢天下的山西特產店，東西不錯。

第二次入住了 酒店硬件標準很高 面盆和浴缸都是唯寶的 不過龍頭把手都有點鬆垮 其實簡單的緊固就可以了 事兒不大 另外toto的淋浴設備很一般 水垢堵塞 水流亂噴 其他整體還好 開業這麼久了整體維護還不錯 尤其是浴巾還很厚實很舒服 總體滿意