Moulin Kann Villas

Super lovely and comfy

Terrible experience.We had to check out early (after a day of stay) because the villa was completely uninhabitable. The air conditioning was broken, making the room humid. We notified the property manager in person. In our initial verbal face to face conversation following this, the owner told us that it might not be possible to fix the problem by the next day morning, and this was unacceptable to us. The owner then explained to us that they can either move us to another room with a working AC unit (that did not have an attached private pool, which they claimed they would then refund if we pursued this option), or we can book an alternative accomodation for the remaining nights of our stay in Seychelles, and that they would refund us for the remaining nights of our stay. We decided to pursue the second option, as we were really dissatisfied with other aspects of the accomodation as well, that we did not bring to the attention of Terrible experience.We had to check out early (after a day of stay) because the villa was completely uninhabitable. The air conditioning was broken, making the room humid. We notified the property manager in person. In our initial verbal face to face conversation following this, the owner told us that it might not be possible to fix the problem by the next day morning, and this was unacceptable to us. The owner then explained to us that they can either move us to another room with a working AC unit (that did not have an attached private pool, which they claimed they would then refund if we pursued this option), or we can book an alternative accomodation for the remaining nights of our stay in Seychelles, and that they would refund us for the remaining nights of our stay. We decided to pursue the second option, as we were really dissatisfied with other aspects of the accomodation as well, that we did not bring to the attention of first conversation and the second conversation, we managed to salvage the situation on our end, based on our information from the first conversation, and made a non refundable booking at another accomodation on Agoda. This put us in a very difficult spot, as we were suddenly told that we will not get our refund, as there is sudden new information that we did not have at the time of the alternative booking. I hope it is understandable that we had to move fast within the hour in between these 2 conversations, as we were sure of this arrangement that we had discussed with the owner's wife verbally, and the owner's wife just changed her words to pu themselves in the best position. They futther mentioned that they mever refund anyone. To add to that, there were many things that are written on their Agoda listing that were not actually present in their accomodation. Namely, there was no private beach (public beach), no restaurant near the villa (the restaurant that has a tie in with the villa is 6.6km. away), no bar, no indoor and outdoor swimming pool (only swimming pool is the outdoor one attached to