The room was sp**** and looked nothing like the photographs on *********** or the hotel website. We were put in room 224. To get to this room you have to go up a lot of stairs from reception then down a long corridor and get to a set of stairs and go to the third floor then follow the signs which takes you back down another set of stairs to the 2nd floor and eventually get to the room, which is a dead end, what it does not tell you outside the door to the room is that there is a step down into the room and my wife went flying as she walked in to the room. As a retired firefighter I was extremely concerned as to how I would get out of this room in the event of a fire and there were no directions in the room which would be usually be on the inside of the door directing customers as to the two means of escape that should be available to them. The signs along the corridor were very confusing. On my booking confirmation it stated that the hotel was entirely wheelchair friendly. THIS IS NOT THE CASE. On the first night, a Thursday we encountered some noise in our room that went on until about 3 am we thought this was revellers, how wrong we were, it was the following day when we were in the street outside the hotel we noticed that our room was actually above a nightclub. Friday night was like a rave going on in our room which went on until 0500. I asked for a room change the next day and was told by the gentleman who was on reception that he would not know if he could do that until after 1800 that day. This put us at a dilemma as if there were no other rooms available we would be still in room 224. We decided to leave and move to a better hotel.
自動翻訳