It started off nicely with the hotel generously granting an early arrival but went downhill fast from there. The rooms overlooking the pool are noisy all day and night into the wee hours of the morning. LOUD music that cannot be silenced with earplugs. The hotel serves as a spot for large weddings and those guests take priority. The tavern with the golf simulators - a part of why we booked - was closed for a private event. The elevators were so packed that you'd have to wait while several passed by before you could squeeze in. Some of the pool chairs and umbrellas are broken and look worse than what you'd find at a motel. The smoke detector in our room went off for an hour and staff was hard to find come by to get it fixed. They were not apologetic. One of two Computers os broken at the business center and the other had issues logging onto some sites. The printer 🖨️ was out of paper. There was no garbage can in the business center to throw away the wrapper for the ream of paper that I found and loaded into the printer. As a staff member was walking by - I asked him to take the wrapper (I was trying to be helpful but he nastily me to ”go find a waste can yourself around the corner” and loudly called me rude in the presence of other guests for asking him to take away (THEIR) garbage since they have no can in their office. (He said ”I am the head of security! And I am with a client! And I won't be treated like this!” If I could give this hotel a ZERO rating due to this employee alone (Michael T), I would. The location is great but there are lots of better choices. I will never stay here again and am losing faith in Marriott if this is what they think is acceptable behavior from their head of security. I was told that he was stressed because there had been ”numerous security issues” at the hotel. I am not surprised. One woman in the elevator was complaining that when she went to her room, other people were in it! The staff apologized and said that someone must have ”passed a key.” I have no idea what that means, but she was more upset than me - for good reason. She said they upgraded her to make up for it but that she was still shocked at what had transpired. I don't think that she will be returning, either.
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