I have stayed at this hotel for over 12 years, but after this experience, I will never return.
The maintenance standards have seriously declined, and this was by far my worst stay. Room 210 had a loud humming pipe noise that lasted nearly two minutes and repeated every 30 seconds throughout the entire night. It was impossible to sleep. To make matters worse, there was no staff at the counter after midnight. Guests are simply left on their own until morning. That is completely unacceptable.
When I requested a room change the next day, the staff initially refused, claiming there were no rooms available and no refund possible. Only after repeated arguments did they suddenly “find” another room.
The replacement room was not properly cleaned — the toilet smelled bad. Then we discovered the water heater was faulty. After maintenance “fixed” it, there was an exposed cable and a plug secured with only one screw inside the bathroom. That is a serious safety hazard. After 20 minutes of use, there was a burning rubber smell coming from the heater. We genuinely felt unsafe.
Poor maintenance, poor safety standards, and poor service. This hotel clearly does not prioritize guest safety. I will not risk staying here again.
翻訳
Sp94
ゲストルーム(クイーンベッド2台)(禁煙)
宿泊時期: 2026年1月
ファミリー
18件の口コミ
4.5/10
投稿日: 2026年3月17日
Booked 2 rooms for CNY, rain water is leaking from roof, inside the hotel room and at the walkway. The other room is flooded in toilet.
The shelter at the entrance of hotel is fully parked with cars, not sure if they are staffs vehicles. We unable to pick up and drop off using that shelter as it was super heavy rain when CNY. Will not come back again, very very very bad.
翻訳
ゲスト
クイーンルーム(禁煙)
宿泊時期: 2026年1月
ファミリー
4件の口コミ
3.0/10
投稿日: 2026年2月21日
Stay here for 5D4N in February 2026
1) the room smells
2) there are hairs and stains on the bedsheet upon check in
3) there are no free parking in this hotel
4) throughout the 5 days, no housekeeping. Towel was left on an ironing board along the corridor on day 2 only. I am not sure if they are for me room, or whether they are clean.
Will have to look for other hotel in future
翻訳
ゲスト
ツインルーム(禁煙)
宿泊時期: 2025年11月
一人旅
24件の口コミ
9.0/10
非常に良い
投稿日: 2025年12月12日
This hotel is under renovation right now (Dec 25) but it's still okay to stay there. Overall, the cleanliness of this hotel is good. This hotel doesn't have a cafe but you can find many restaurants near the hotel. They also provide a self-service kiosk to check in and check out with simple instructions. 👍