ホテルからの返信: Dear valued guest,Thank you for your short but meaningful review! We’re delighted to hear that you had a pleasant stay at Swiss-Belresort Belitung. Our team is always committed to providing the best service and comfort for every guest. We look forward to welcoming you back for an even more memorable experience. See you again soon!Warm regards,Swiss-Belresort Belitung
LIU PENG
デラックスオーシャンビュールーム(キング)
宿泊: 2024年5月
カップル・夫婦での旅行
2件の口コミ
4.0/5
とても良い
投稿: 2024年6月5日
Staffs are generally nice and helpful. Breakfast is normal, cleanness of restaurant needs to be improved. There are many flies there, I also saw a mouse running around in restaurant.
翻訳
ホテルからの返信: Dear Liu Peng,Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff to be nice and helpful.We apologize for the issues you encountered during breakfast. Cleanliness and hygiene are top priorities for us, and we are very concerned to hear about the flies and the mouse in the restaurant. Please rest assured that we are taking immediate steps to address these problems. We have contacted our pest control service and are implementing stricter cleaning protocols to ensure a more pleasant dining experience for all our guests.Your feedback is invaluable as it helps us to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Best regards,Swiss-Belresort Belitung
ゲスト
デラックスオーシャンビュールーム(キング)
宿泊: 2025年2月
カップル・夫婦での旅行
13件の口コミ
4.7/5
素晴らしい
投稿: 2025年3月12日
Great location to relax. Beautiful views of the ocean