Worst. English after Japanese. 最悪。日本語が話せない外国人の為、電話で予約しようとしたところ、最初は空きがあったのに、泊まる人の名前を伝えたとたん、「代理で予約するならそれを先に言え」「どこの国の人か」「代理で予約して他の人が来たら困る」とのこと。過去に何かあったのかもしれないが、真面目に仕事して、貯めたお金で日本旅行を楽しみにしている外国人も多くいるのに、とんだ差別をうけた。対応悪すぎ。 I called them to make reservation for my client who cannot speak Japanese. They said they have opening so I gave them foreign name, then all the sudden, they started saying, “if you are making reservations for someone else, please tell me that beforehand” “which country are the clients from?” “It is not acceptable if someone else showed up”. I don’t know what happened to them before, but super super rude and ******.
Whilst you don’t visit this hotel for its quality, you do come here for its outstanding setting in the Japanese Alps. On the positive side, it is located in an incredibly beautiful part of the Japanese Alps, and the biggest draw is the fact that day tourists will have left by the time it gets to dusk. This allows you to have a relatively private viewing of the ice wall which is amazing, and also to walk around the area which consists of a beautiful lake, volcanic gases emanating from a volcanic caldera, and the opportunity to see the Raichi bird (ptarmigan specie) unique to the area. The service was top class too, and a big mention must go to our waiter (Kono) who tried his hardest to speak English with us. Food was good as was breakfast, On the negative side, the hotel badly needs updating from the common parts, restaurants, bars, common areas, corridors, rooms and bathrooms. It was clean, but sparsley furnished and the chairs in our lounge were really uncomfortable. The bathroom was very dated, but functional. In short, view the hotel as a destination that is 100% worthwhile visiting, but accept that the hotel is somewhat dated